Ignacia Hidalgo Rivera
Houston
Summary
Dedicated Assistant Property Manager with 10+ years of multifamily property management experience. Proven success managing daily operations, rent collections, resident relations, lease administration, and vendor coordination for high-volume apartment communities. Currently oversee two apartment communities while consistently exceeding expectations. Recognized as Employee of the Month for three consecutive months for outstanding performance, teamwork, and commitment to resident satisfaction. Proficient in Yardi, OneSite, Blue Moon, Knock CRM, Entrada, MeetElise AI, and Microsoft Office. Bilingual in English and Spanish.
Overview
10
10
years of professional experience
Work History
Community Assistant Manager
Assistant Property Manager
03.2026 - Current
- Manage the daily operations of two apartment communities simultaneously.
- Oversee rent collections, delinquency, payment plans, notices, lease compliance, and resident accounts.
- Coordinate work orders, make-ready schedules, inspections, and vendor services.
- Assist with resident relations, lease renewals, move-ins, and move-outs.
- Support property performance by maintaining occupancy goals and ensuring excellent customer service.
Assistant Property Manager
Michael Stevens Interests
10.2025 - 02.2026
- Assisted with daily operations, leasing, resident relations, and rent collections.
- Processed applications, lease agreements, renewals, notices, and move-in documentation.
- Coordinated vendors, maintenance requests, inspections, and apartment turns.
- Maintained accurate resident files while ensuring Fair Housing compliance.
- Delinquency less than 1%
Assistant Property Manager
Ascension Multifamily
05.2025 - 09.2025
- Promoted from Leasing Consultant to Assistant Property Manager within months of hire.
- Successfully increased property occupancy from 30% to 70% through effective leasing strategies and tenant engagement.
- Support daily operations, including rent collection, tenant relations, staff coordination, and compliance with policies.
- Collaborate with upper management to execute property improvement plans and maximize profitability.
Leasing Consultant
Ascension Multifamily
02.2025 - 05.2025
- Conducted property tours, processed lease applications, and closed new leases to reduce vacancy rates.
- Built strong relationships with prospective tenants, ensuring positive customer experiences.
- Assisted with marketing initiatives to promote available units and attract qualified applicants.
Assistant Property Manager
Falls Management Group
02.2016 - 02.2025
- Oversaw daily property operations including scheduling, inspections, and staff supervision.
- Managed rent collections, eviction processes, and legal compliance for notices and lockouts.
- Conducted routine site inspections and maintained compliance with safety and operational standards.
- Addressed tenant concerns and implemented practical, customer-focused solutions.
- Collaborated with leadership to develop strategies that improved efficiency and profitability.
Education
High School Diploma -
St. Michael's Learning Academy
6220 Westpark Dr #180Skills
- Business Office Administration
- Yardi
- OneSite
- Blue Moon
- Knock CRM
- Microsoft Word, Excel, Outlook & PowerPoint
- Fair Housing
- Rent Collections
- Delinquency Management
- Lease Administration
- Resident Relations
- Vendor Coordination
- Bilingual: English & Spanish
Timeline
Community Assistant Manager
Assistant Property Manager
03.2026 - Current
Assistant Property Manager
Michael Stevens Interests
10.2025 - 02.2026
Assistant Property Manager
Ascension Multifamily
05.2025 - 09.2025
Leasing Consultant
Ascension Multifamily
02.2025 - 05.2025
Assistant Property Manager
Falls Management Group
02.2016 - 02.2025
High School Diploma -
St. Michael's Learning Academy