A dedicated and result-driven Supervisory CBP Officer who has demonstrated the ability to organize, coordinate and delegate both in the Frontline Operations and within the San Diego Field Office. Expertise in training logistics and operational oversight. Proven ability to enhance communication and collaboration among diverse stakeholders, ensuring compliance and efficiency in high-pressure environments. I aim to contribute to the management team at U.S. Customs and Border Protection and am eager to advance my career within this organization.
Overview
12
12
years of professional experience
Work History
Supervisory CBP Officer (San Diego Field Office)
US CUSTOMS AND BORDER PROTECTION
720 E. San Ysidro Blvd, San Ysidro
12.2024 - Current
Serve as primary liaison between CBP Headquarters and the San Diego Field Office. I accomplish results for CBP Headquarters and SDFO by working with internal and external stakeholders. Doing this by managing all facets of training logistics, from scheduling to delivery, and serving as the primary liaison for officers on TDY and key personnel to ensure seamless communication and operational efficiency.
Ensure effective verbal and written communication among Headquarters, Field Offices, and TDY Officers. Function as primary point of contact for TDY Officers mobilizations and demobilizations. Compile record of trainings, memo requests, schedules, and SOPs for TDY Officers.
Developed rapport with hotels to lodge all TDY Officers and standardized lodging coordination process, improving cost efficiency by reducing the rental vehicles saving the agency thousands of dollars for FY2024.
Establish effective communication channels with multiple Divisions/Units at SDFO to manage training requirements, training opportunities/details/TDYs, policy changes, and Standard Operating Procedures (SOPs).
Work together in a team setting environment with systems such as BESA to conduct payroll, assist with leave audits, conduct critical (RED/YELLOW) reports for CAP Compliance and work independently in systems such as SAP Financial Solutions to identify reports/ USDA requests.
Routinely work with sensitive data such as payroll discrepancies, reasonable accommodation memorandum request, local vetting request and RFIs requested by Headquarters.
Compile and deliver briefings, operation reports, and trend analysis to senior leadership, ensuring timely and accurate data.
Supervisory CBP Officer (San Ysidro Port of Entry)
US CUSTOMS AND BORDER PROTECTION
720 E. San Ysidro Blvd, San Ysidro, CA
07.2024 - 11.2024
Directed and delegated passenger processing operations at San Ysidro Port of Entry, ensuring effective admissibility reviews and penalty implementations.
Managed daily assignments to optimize workflow and maintain operational efficiency.
Oversaw secondary penalty and seizure implementation to uphold regulatory compliance.
Made split second decisions, resolved conflicts between employees, travelers and the importing public while factoring in port policies, the National Collective Bargaining Agreement, and CBP national policy. I accomplished this by also considering the facts surrounding the situation and intent of rules being applied in determining the final course of action.
Scheduled, directed, and implemented employee taskings and operational overtime assignments, stayed under budget and met mission goals and priorities.
Efficiently managed and reported critical operational incidents - including medical emergencies, system outages, seizures, security breaches, safety events, and personnel issues - ensuring timely communication and effective resolution.
Provided leadership and guidance to team members, fostering a cohesive and high-performing work environment by defining expectations and roles.
Provided employees with the adequate resources such as EAP, Chaplaincy and Peer Support when needed.
CBP Officer (San Ysidro Port of Entry/CBX/AEU)
US CUSTOMS AND BORDER PROTECTION
720 E. San Ysidro Blvd, San Ysidro
12.2018 - 07.2024
Interacted with foreign nationals in order to obtain information regarding their identity, background and reason for entering the country.
Examined documents to determine admissibility of travelers into the United States and conducted inspections of travelers, baggage and cargo.
Entered, maintained and updated data and records in the Treasury Enforcement Communication System (TECS/NCIC) that yielded positive results for narcotic, alien contraband smuggling and immigration violations.
Processed and prepared cases destined for Immigration Adverse Actions such as I-275/Credible Fear/ Deferred Inspections/Paroles/Notices to Appear/Unaccompanied Minors/Waiver of Documents and Withdrawals.
Coordinated transportation of illegal aliens to various DHS detention facilities pending formal removal or interview before an asylum officer with agencies such as Border Patrol or ICE in accordance with the National Standards on Transport, Escort, Detention and Search Policy.
Counter Intelligence Agent
US Army National Guard
Glendale, CA
06.2020 - 06.2023
Conducted investigations on service members, domestic/ international terrorist, foreign officials or foreign individuals.
Implemented risk assessment strategies to mitigate potential security breaches.
Conducted surveillance/reconnaissance of subjects, vehicles, vessels and/ or properties.
Operated in Joint Task Forces, served as a liaison between agencies to safeguard the United States from both domestic and international terrorist.
Air Support Operations
United States Marine Corps
Twentynine Palms, California
06.2013 - 06.2018
Served during Global War on Terrorism (GWOT) (Afghanistan/Iraq) as an Air Support Operator which is the integration of Aviation Combat with the Ground Combat Element.
Trained over 200 Marines in advanced weaponry and tactical operations, resulting in a 50% increase in unit readiness.
Oversaw the logistical planning and execution of training missions, ensuring resource availability and efficiency.
From 2017-2018, I served as a platoon Sergeant in charge of logistics, medical aid, and ensuring that the 50+ Marines under my charge are emotionally, physically and spiritually in the right state of mind.
Education
Supervisors Leadership Training 2517
Essential Supervisory Skills - ESS 2502
Top Secret Clearance Issued by US Army.
Timeline
Supervisory CBP Officer (San Diego Field Office)
US CUSTOMS AND BORDER PROTECTION
12.2024 - Current
Supervisory CBP Officer (San Ysidro Port of Entry)
Mission Support Assistant at Customs and Border Protection, Border Patrol-Douglas Station / GS7 Step 1 $50,908Mission Support Assistant at Customs and Border Protection, Border Patrol-Douglas Station / GS7 Step 1 $50,908