Dynamic Corporate Trainer with a proven track record in developing, implementing, and optimizing innovative training programs that drive organizational growth. A data-driven leader focused on enhancing internal capabilities through multimedia strategies, ensuring diverse and effective learning experiences. Recognized for exceptional organizational skills and the ability to manage multiple priorities while maintaining a positive attitude. Committed to contributing to team success by embracing additional responsibilities and fostering a collaborative environment.
Overview
10
10
years of professional experience
Work History
Corporate Trainer
Intrinsic Marketing
08.2025 - Current
Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Followed through with leads to close sales over phone, in office and during external consumer engagements.
Completed media training for live interviews and other public-facing communication.
Supported implementation of contests, events and other initiatives to build presence and reputation.
Participated in skills development initiatives to promote team competence and success.
Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
Informed customers of promotions to increase sales productivity and volume.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Set and achieved company defined sales goals.
Trained new employees on customer service, money handling and organizing strategies.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Trained and mentored 5 new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 25%.
Plumber
Bell Brothers Plumbing Heating and Air
08.2020 - 08.2025
Locate and repair issues with water supply lines (e.g. leaks)
Repair or replace broken drainage lines, clogged drains, faucets etc.
Install, repair, and maintain gas lines for appliances such as stoves, water heaters, and furnaces, ensuring safety and compliance with regulations.
Install and repair plumbing fixtures, such as sinks, toilets, showers, and faucets, ensuring proper alignment, sealing, and functionality.
Use specialized equipment, such as drain snakes or hydro-jetting machines, to clear clogged drains and sewer lines.
Educate customers on proper plumbing maintenance practices, water conservation strategies, and the benefits of upgrading to more efficient fixtures or systems
Install, repair, and maintain water heaters, including traditional tank-style heaters and tankless water heaters.
Install and test backflow prevention devices to protect potable water supplies from contamination.
Prepare damaged areas by removing loose debris, sanding rough edges, and cleaning surfaces to ensure proper adhesion of patching materials.
Fill holes in drywall with joint compound or spackling paste, using a putty knife to spread the material evenly and smooth it flush with the surrounding surface.
Apply joint tape over cracks in drywall seams, followed by multiple layers of joint compound to reinforce and blend the repair with the existing surface.
Clean the damaged concrete surface thoroughly, removing debris, grease, and loose material to ensure proper adhesion of patching materials.
Filling Holes and Cracks: Fill holes, cracks, and voids in the concrete surface with patching compound or mortar, using a trowel to press the material firmly into place.
Smoothing and Shaping: Smooth patched areas with a trowel or float, shaping them to match the surrounding contours and achieving a uniform surface.
Measured, threaded, and cut materials to correct angles.
Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.
Reviewed blueprints and project specifications to determine correct plumbing solutions.
Prepared budgets and estimated costs for potential work on piping systems.
Service Technician
Clayton Homes
02.2019 - 11.2019
Followed all safety guidelines
Spread sealing compound between boards and panels and over cracks, holes, nail heads, screw heads, using trowels broad knives, or spatulas
Apply sealant or other protective coatings
Pressed paper tape over joints to embed tape into sealing compound and to seal joints
Applied adhesives to construction materials and additional coat to fill in holes and make surface smooth
Sealed joints between plasterboard or other wallboard to prepare wall surfaces for painting and papering
Spread and smooth cementing material over tape, using trowels or floating machines to blend joints with wall surfaces
Sand or patch nicks/cracks in plasterboard or wallboard
Smooth surfaces with abrasive materials or tools
Laborer
Carson Landscape Industries
01.2018 - 06.2018
Perform general maintenance duties such as cleaning walkways, fixing fountains, and applying plaster
Conduct minor repairs and maintenance procedures on equipment utilized in groundskeeping
Utilize pesticides to rid grounds of pests such as mosquitos, wasps, and ticks
Efficiently apply fertilizer to property grounds to enhance growth
Safely cut grounds using hand, power or riding mower for trimming edges around walkways, flower beds, and walls
Monitor property grounds to ensure a pleasant appearance
Be willing to train and enhance knowledge in assigned duties
Ensure grounds are free of weeds and dead plants
Bellman/Deliver Guest Request
Delta King
06.2016 - 08.2016
Open the front door and welcome the guests upon arrival.
Unload luggage at curbside upon a guest’s arrival, as well as delivering the luggage to a guest’s room after check-in.
Escort guests to their respective rooms.
Inform guests and visitors about the hotel’s facilities and services.
Deliver food and other items to a guest room when needed.
Deliver luggage, messages, faxes, packages to guests; room.
Assist guests with laundry service.
Explained important features of guest rooms to travelers.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Inspected luggage for damage prior to storage, reporting issues to patrons.
Youth Aide
City Of Sacramento
07.2015 - 10.2015
Perform a variety of manual, clerical, customer service, and/or maintenance work in specified community areas, including picking up litter, clearing weeds, low limbing trees, sweeping streets, and similar tasks.
Attend technical trainings to develop essential employment skills and build leadership
Developed and maintained relationships with community organizations and agencies.
Monitored and evaluated impact of social services on community.
Developed and maintained accurate records of programs and services.
Implemented and developed programs to address poverty and inequality.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Developed and implemented programs to engage and empower underserved populations.
Developed and implemented strategies to enhance quality of social services.
Education
High School Diploma -
Sava High School
Sacramento, CA
01.2018
Skills
Effective problem resolution
Engaging team presentations
Team building strategies
Employee development initiatives
Residential plumbing expertise
Maintenance of plumbing systems
Comprehensive marketing strategies
Customer-focused complaint resolution
Efficient documentation management
Strategic task management
Strong verbal and non-verbal communication
Proficient in conflict management
Promotional campaign coordination
Accomplishments
Resolved product issue through consumer testing.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Territory Development Lead – Neuro/Spine Medical Device Startup at Intrinsic TherapeuticsTerritory Development Lead – Neuro/Spine Medical Device Startup at Intrinsic Therapeutics