Ignacio Canete
Representative
Deltona,FL
Summary
Bilingual customer service professional with extensive experience in ticketing and client relations within high-volume settings. Demonstrated expertise in coordinating ticket processing, resolving guest issues, and managing sales transactions across various CRM and booking platforms. Recognized for exceptional problem-solving abilities and operational efficiency, consistently enhancing guest experiences. Committed to delivering results in both independent and collaborative environments, with a strong focus on organizational goals. Self-motivated agent with a 5-year progressive career in a call center. Offering proven excellence in communications. Proficient in using all resources provided to track data.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Bank of America
Foundever
Deland, FL
01.2025 - 05.2025
- Facilitated communication with English- and Spanish-speaking clients regarding credit card inquiries and billing disputes.
- Specialized in processing fraud and non-fraud claims, ensuring timely resolutions.
- Achieved top-tier performance in compliance and client satisfaction metrics.
- Exited position due to disability requiring fully remote work setup not accommodated by current policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Travel Booking Agent
Sabre
Deltona, USA
04.2023 - 12.2024
- Delivered white-glove service, achieving over 95% satisfaction and 90% first-contact resolution.
- Managed complex itineraries to ensure seamless travel experiences for clients.
Tax Advisor
Intuit TurboTax
Deltona, USA
06.2022 - 04.2023
- Served 40+ clients daily, simplifying filings with 95% satisfaction.
- Guided individuals and businesses through current and prior year taxes.
Client Rep
Concentrix
Lake Mary, USA
06.2020 - 05.2022
- Managed 1,000+ high-priority calls bi-weekly with 90%+ quality scores.
- Dispatched services, processed payments, and resolved crises efficiently.
Hospitality & Leadership Roles
Sodexo
Daytona Beach, USA
02.2017 - 04.2020
- Led staff, handled inventory, and ensured guest satisfaction in fast-paced settings.
Education
Associates of Science -
Daytona State College
Deltona, FL07.2020
Skills
- Concierge service
- Conflict resolution
- High-volume ticketing
- Remote support
- CRM proficiency
- Bilingual communication
- Emotional intelligence
- Troubleshooting
- Collaborative and autonomous work
- Payment handling and escalation
- Fraud detection
- Time management
- Organizational skills
- Telephone etiquette
- Active listening
- Maintenance and repair
- Customer service
Affiliations
- Automotive Repair & Diagnostics – Ongoing hands-on learning with Claudio Mobile Auto Repair since 2015
- Bilingual Community Support – Informally assist Spanish-speaking individuals with forms, calls, and tech setups
Accomplishments
- Most accomplished Digital links at Bank of America
Certification
- Certified agent credit card retail servicing agent at Bank of America
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Bank of America
Foundever
01.2025 - 05.2025
Travel Booking Agent
Sabre
04.2023 - 12.2024
Tax Advisor
Intuit TurboTax
06.2022 - 04.2023
Client Rep
Concentrix
06.2020 - 05.2022
Hospitality & Leadership Roles
Sodexo
02.2017 - 04.2020
Associates of Science -
Daytona State College
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