Ignacio Cantu
Dallas,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Educare Community Living
01.2024 - Current
- Builds, develops, and effectively manages the operations QIDP/Program Coordinators in optimizing individual and team performance though effective leadership, mentoring, and training.
- Assists the Executive Director and or Associate Executive Director with timely, open, and effective communication regarding persons served.
- Ensure pre-placement process and paperwork is reviewed and implemented.
- Ensure annual staffing’s are completed within 365 days, ensuring assessments are completed within 30 days of the annual staffing, including comprehensive functional assessments.
- Ensure new training objectives are implemented based on IDT discussion and assessments.
- Ensure IPC’s are renewed within 60 days of expiration, IP’s completed upon receipt of PDP from service coordination.
- Comprehensive functional assessment updated based on changes with an individual, IDT completed noting changes.
- Ensures Plan of Corrections are properly completed, corrected, and are submitted within identified timeframe.
- Ensures monthly monitoring of training objectives to ensure active treatment is continuous.
- Quarterlies completed as required.
- Q/PC training to DSP staff on use of AA, diets, training objectives and BSPs.
- Staffing calendar. Update as admissions and discharges occur. Track annuals and document when held.
- Ensure BSPs are written, behavior data sheets are in place, QIDP/Program Coordinator’s receive weekly data sheets, and BSPs are monitored.
- Ensure daily review of IBAMs and triage reports, with follow-up in daily huddles.
- Run weekly reports in TMP to identify trends within the IBAMs.
- QIDP/PC/LVN weekly IDT meeting to review medical consults/ER visits/hospital discharges.
- Ensure monthly info submitted to OSS regarding incident management.
- Weekly meeting with LVN/RN to review medical appointments, ER visits, hospitalizations. IDT as needed.
- Assure that ICF- HRC meetings are held to review rights restriction at least twice/year. HRC approval as needed.
- Assure that HCS-CAC meetings held to review all required components on quarterly basis for entire contract. CAC approval as needed.
- Ensure appropriate informed consent for psych meds and rights restrictions (if needed).
- Chart audits. Q/PC follow-up on chart audits. Q/PC follow-up on pre surveys and plans of corrections.
- Assure that current information regarding individuals is on the home and up to date; as well as in TMP.
- Schedule Qs/PCs to monitor their homes: Active treatment, medication, meal observation. Follow-up as needed.
- Ensure IDRC are completed and submitted to CBC 60 days in advance of expiration date.
- Yearly review of ICAPs to ensure LONs and staffing patterns match.
- Ensures service strategies are implemented to include, Q/PC training, TMP training, and BSP training (QIDP only)
- Ensure all programming paperwork is uploaded into TMP.
- Conducts monthly site visits and client chart reviews for accuracy and compliance.
- Ensure all financial documents are completed and submitted timely.
- Ensure that all critical incidents are entered into critical incident management system.
- Analyzes consumer care information and monitor development of recommendations to correct or prevent concerns by regularly meeting the Area Supervisors, Qualified Intellectual Disabilities Professional, Program Coordinator, and Program Manager.
- Ensures regular quality assurance reviews of individual charts, documentation, and MAR’s to ensure that service delivery is appropriate to meet the individual/consumer needs and personal goals.
- Routinely observe service delivery on-site and monitor for demonstration of knowledge i.e., ISP requirements, individual health needs, behavior management techniques, and emergency procedures.
- Serve as a liaison between the community and agencies in the service delivery system, family/guardians, and the agency.
- Keep AED/ ED informed of all critical/unusual incidents and/or clinical concerns.
- Ensure Coordination of investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.
- Serve as on-call support for person supported issues.
- Monitor and ensure compliance with monthly, quarterly, and yearly financial goals to ensure services are provided as indicated in each person’s Individual Program Plan (IPP).
- Coordinate Incident/Accident Review process, monitor for patterns, and provide feedback for action necessary to prevent incidents in future.
- Serve on or chair Human Rights Committee, Consumer Advisory Committee, Safety Committee, and coordinate admissions in conjunction with placement committee.
- Develop and implement plans of corrections.
- Serve as member of agency management team.
- Ensure Program Coordinator's are hired, trained, evaluated, and monitored.
- Complete timely Performance Reviews to ensure employees are productive, accountable, and successful in their positions.
- Ensure all employees operate and/or manage within fair labor practices, company policy/procedures, and all applicable industry regulations.
- Collaborate with team to ensure Plan of Corrections are properly completed, corrected, and submitted timely.
- Conduct regular meetings with employees to share information and develop action plans.
- Conduct and/or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse/neglect, documentation/data collection, emergency procedures, and other areas as needed.
Host Home Coordinator
Caregiver, Inc.
03.2022 - 11.2023
- The Host Home Coordinator provides assistance to the Regional Director and Host Home Providers by assisting in quality assurance, compliance with all program principles, ensuring a safe and healthy environment for individuals and management of the day to day operations of assigned home(s)
- Ensures services in each person’s Person Directed Plan (PDP), Individual Program Plan (IPC), and Implementation Plan (IP) are being delivered as justified in these documents within deadline
- Ensures PDP is accurate and received prior to IPC begin date
- Ensures IP is completed accurately and is in each individual’s record prior to IPC begin date
- Participates in annual survey of assigned sample of case load
- Ensures the health and safety of individuals served and Host Home Providers
- Ensures Host Home Providers are trained in Individual Treatment and training plans
- Ensures Host Home Providers’ vehicles are in compliance with Daybreak and state regulations
- Completes Environmental Surveys for all Host Homes at least annually for annual staffing
- Ensures Environmental Surveys are sent to each individual’s Service Coordinator at the Local Authority within five calendar days and proof of receipt by Service Coordinator is documented in each person’s record
- Coordinates with the Nurse to ensure Individual’s medical needs are met
- Ensures Host Home Providers are trained on the Taskmaster Pro system for daily documentation and required fire drills, IBAMs
- Reviews Host Home and Dayhab documentation for each individual at least monthly to ensure documentation meets Caregiver and state standards
- Responsible for ensuring that each Host Home Provider is trained on each individual’s special needs prior to working with the individual, at least annually prior to each person’s IPC begin date, and immediately when someone’s needs change
- Completes Trust Fund Requests as needed for items that an individual wants and needs to ensure wanted and needed purchases occur
- Host Home Coordinator is responsible for monitoring the progress and lack of progress of goals and objectives included in the Implementation Plan
- Host Home Coordinator will solicit information about satisfaction with programming and services from the individual and/or his/her LAR
- Perform all other job duties as assigned by management
- Host Home Coordinator is responsible for maintaining an Individualized Emergency Plan in the individuals’ charts and on their homes that are specific to the individuals’ specialized needs and geographic area
- Host Home Coordinator will assist the Local Authority with permanency planning as outlined in the TAC
- Host Home Coordinator maintains an open and professional line of communication with the individuals, family members, LARs, and the Local Authority and Service Coordinator
- Is responsible for the maintenance and upkeep of a single record related to the HCS program services that includes: IPC, SC’s agreement or disagreement with the IPC; PDP; implementation plan; behavior plan (if applicable); documentation of progress/lack of progress on implementation plan; documentation on any changes to the individual’s personal goals, conditions, abilities or needs; MR/RC assessment; ICAP; individualized assessments; Physician’s Assessment of Risk (our form); Permanency Plan (if applicable), and fire drills
- Host Home Coordinator will work in conjunction with the provider to protect and promote the rights of the individual as described in the Individual’s Bill of Rights, as well as the booklet, “Your Rights in a Home and Community-Based Services (HCS) Program”, which is available on the website
- Participates in the area’s quarterly Quality Advisory Committee meeting
- All other duties as assigned by your supervisor
- Lead the Texas Placement Specialist (TPS) team, in accordance with the referral process to support TPS admission goals
- Develop, implement and lead the Census Management Committee to ensure improvement in referral to admission timeframes
- Develop and implement the Discharge Call-Back program, with an emphasis on service recovery and admissions prospecting
- Participate in the Satisfaction Survey Management process, with strong focus on guardianship service programs and LIDDAs
- Establish and maintain relationships with client services vendors including contract day programs, LIDDAs, guardianship programs and other key stakeholders
- Initiate, coordinate, and engage in client and stakeholder satisfaction activities to include in-person and virtual meetings and events
- Maintains regular attendance and timeliness in assigned duties
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Day Habilitation Supervisor
Daybreak Community Services, Mosaic
02.2020 - 03.2022
- February 2020
- Provide Day Habilitation Services such as achieving goals, maintaining socialization skills, and creating new community relationships.
- Provided individualized therapies and interventions to adults with intellectual disabilities.
- Supervised a Day Program, ensuring that they integrated into the community and helped achieve individual goals.
- Monitored and reported the physical and emotional health of each individual.
Direct Care Professional and Day Program Supervisor
Direct Care
03.2011 - 02.2020
- Mosaic
- Provided individualized therapies and interventions to adults with intellectual disabilities.
- Supervised a group of four individuals as well as a Day Program, ensuring that they integrated into the community.
- Monitored and reported the physical and emotional health of each individual.
Education
High School Diploma -
De Leon High School
De Leon, TX05.2007
Richland College
Dallas, Texas, TXSkills
- Program leadership
- Staff development
- Regulatory compliance
- Strategic planning
- Policy implementation
- Operations oversight
- Relationship building
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Timeline
Program Director
Educare Community Living
01.2024 - Current
Host Home Coordinator
Caregiver, Inc.
03.2022 - 11.2023
Day Habilitation Supervisor
Daybreak Community Services, Mosaic
02.2020 - 03.2022
Direct Care Professional and Day Program Supervisor
Direct Care
03.2011 - 02.2020
High School Diploma -
De Leon High School
Richland College
2013 ANCOR Direct Support Professional of the Year
Winner of the 2013 American Network of Community Options and Resources.