Ignacio Cruz

Leveraged multiple software programs such as Microsoft Office Suite for data entry tasks.

Verified customers' identification to ensure compliance with anti-money laundering regulations.

Explained banking procedures and regulations to customers accurately.

Followed relevant financial regulations consistently.

Conducted research into customer questions or problems using available resources.

Escalated unresolved issues to appropriate team members.

Ensured compliance with confidentiality standards when managing account and social security numbers.

Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Addressed challenging customer problems promptly using effective problem solving techniques.

Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards. Maintained an in-depth knowledge of banking products, services, and regulatory requirements.

Guided customers through technology-driven methods for transaction management.

Performed preventive maintenance checks on all fueling equipment including hoses, nozzles, valves, pumps.

Utilized specialized tools such as hydrometers, thermometers and gauges while testing fuel samples.

Kept detailed logs of all activities related to the transfer, storage or distribution of aviation fuels.

Responded quickly to emergency situations involving spills or leaks from aviation fuels.

Verified load counts prior to leaving the dock area.

Provided support for convoy security operations when necessary.

Conducted routine checks of fuel levels and tire pressure during trips.

Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Performed cleaning duties such as stocking glassware and wiping down surfaces prior to opening hours.

Ordered fresh fruits, juices, syrups, liquors, mixers, beer and wine for the bar daily, weekly, monthly based on need. Resolved any complaints from customers in a professional manner while maintaining the highest level of customer satisfaction possible. Maintained inventory of all alcoholic beverages and supplies on the premises.

Crafted in-house made syrups, tinctures, and specialty bar ingredients. Prepared new garnishes, juices and other perishables daily. Monitored bar inventory and promptly restocked low items before depletion. Remained calm and poised during busy periods, promoting great customer service to guests. Organized bar supplies in stock room to support timely and efficient retrieval and replenishment. Greeted frequent visitors by name and explained new promotions. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Performed opening and closing duties including stocking supplies, setting up bar equipment, cleaning work areas. Managed time effectively to prepare multiple drink orders simultaneously, minimizing wait times. Contributed to promotional events and special occasions, creating themed drinks to attract patrons.

Demonstrated expertise in mixing techniques, flavor profiles, and presentation for a diverse drink menu.

Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.

Tracked sales records for inventory restocking purposes. Communicated effectively with colleagues to ensure smooth operations during rush hours.

Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales. Crafted signature cocktails to enhance menu offerings and increase customer satisfaction.

Managed time effectively to prepare multiple drink orders simultaneously, minimizing wait times.

Participated in inventory audits, identifying discrepancies and assisting in order replenishment.

Expertly managed drink orders for high-volume bar, serving customers nightly. Assisted in training new bartenders, sharing knowledge of bar operations and customer service excellence. Monitored bar inventory and promptly restocked low items before depletion.

Attended regular staff meetings to stay up-to-date on new products or promotions. Maintained a positive attitude while interacting with customers at all times.

Studied industry trends to inform planning of bar menu and development of new drink recipes.

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Ensured timely restocking of items to prevent shortages.

Remained calm and poised during busy periods, promoting great customer service to guests.

Handled slicing and pitting fruit for cocktail decorations.

Maintained high standards of customer service through teamwork and collaboration.

Provided assistance to other bartenders during peak hours or special events.

Effectively multitasked within fast-paced environment.

Created unique specialty cocktails upon request utilizing various liquors and mixers.

Informed customers about the ingredients used in each craft cocktail.