Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Ignacio Del Toro

Rancho Cordova,CA

Summary

Dedicated and driven individual seeking a valuable opportunity to maximize my potential. Formerly held the position of GM at Rubio's Coastal Grill, achieving consistent top performance among 8 stores in our district. Now, motivated by the closure of the Northern California district, I am determined to find a supportive and welcoming work environment where I can demonstrate unwavering commitment and a strong desire to succeed in my career.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Rubio's Coastal Grill
El Dorado Hills, CA
01.2021 - Current
  • Monitored and maintained store functionality during all operating hours.
  • Handled opening, mid-day, and closing responsibilities efficiently.
  • Oversee operations of a group consisting of 10 individuals each day.
  • To ensure all food safety regulations are followed
  • Managed a staff of approximately 20 employees.
  • Gms ensured adherence to a 50-hour weekly schedule.
  • Managed and executed call outs effectively in the food industry.
  • Managed opening, lunch, and dinner shifts in understaffed conditions.
  • Supervised finances.
  • Developed strategies to attract prospective catering customers
  • Servsafe manager certified

Assistant Manager

Rubios Costal Grill
Rancho Cordova, CA
06.2019 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Leader

Rubios Costal Grill
Roseville, CA
10.2016 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Line Cook/Prep Cook

Olive Garden
Citrus Heights, CA
06.2015 - 08.2016
  • Spent significant time prepping at Olive Garden.
  • Completed daily pasta preparation tasks ahead of business hours.
  • Coordinated availability of essential ingredients throughout the entire day.
  • Handled high-paced environments effectively, particularly during holidays.
  • Mastered techniques for maintaining composure and efficiency under stressful conditions across multiple areas.

Line Cook/Prep Cook

The Old Spaghetti Factory
Rancho Cordova, CA
02.2013 - 07.2015
  • Monitored and managed pasta inventory at the restaurant consistently.
  • Portioned meals for kids, small, and large servings.
  • Experienced rapid and constant pace in the professional setting.
  • Exceeded expectations by serving more than 400 guests during busy nights.
  • We had no limits on reservations
  • Successfully welcomed and organized gatherings for 250 participants.

Cashier

Target
Rancho Cordova, CA
10.2013 - 02.2015
  • Processed customer transactions efficiently.
  • Maintained guest satisfaction by engaging in conversations throughout transactions.
  • Collected shipping carts to maintain workflow efficiency in downtime.
  • Promoted the benefits of signing up for a Target Debit or Credit RedCard.
  • Ensured cleanliness of the lane consistently.

Education

High school diploma - undefined

Options for youth
Rancho Cordova, CA
11.2012

Skills

  • Humble
  • Troubleshooting
  • English
  • Spanish
  • Bilingual
  • Assistant manager experience
  • Food Safety
  • Cooking
  • Security
  • Communication skills
  • Computer skills
  • Microsoft Office
  • Customer service
  • Restaurant experience
  • Assembly
  • Loss prevention
  • Conflict management
  • Team management
  • Sales
  • Organizational skills
  • Social media management
  • Management
  • Supervising experience
  • Restaurant management
  • Leader

Certification

  • Food Handler Certification
  • ServSafe

Accomplishments

  • Servsafe manger
  • Food handlers
  • ABC

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Rubio's Coastal Grill
01.2021 - Current

Assistant Manager

Rubios Costal Grill
06.2019 - 01.2021

Shift Leader

Rubios Costal Grill
10.2016 - 06.2019

Line Cook/Prep Cook

Olive Garden
06.2015 - 08.2016

Cashier

Target
10.2013 - 02.2015

Line Cook/Prep Cook

The Old Spaghetti Factory
02.2013 - 07.2015

High school diploma - undefined

Options for youth
Ignacio Del Toro