Ignacio Del Toro
Rancho Cordova,CA
Summary
Dedicated and driven individual seeking a valuable opportunity to maximize my potential. Formerly held the position of GM at Rubio's Coastal Grill, achieving consistent top performance among 8 stores in our district. Now, motivated by the closure of the Northern California district, I am determined to find a supportive and welcoming work environment where I can demonstrate unwavering commitment and a strong desire to succeed in my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Rubio's Coastal Grill
El Dorado Hills, CA
01.2021 - Current
- Monitored and maintained store functionality during all operating hours.
- Handled opening, mid-day, and closing responsibilities efficiently.
- Oversee operations of a group consisting of 10 individuals each day.
- To ensure all food safety regulations are followed
- Managed a staff of approximately 20 employees.
- Gms ensured adherence to a 50-hour weekly schedule.
- Managed and executed call outs effectively in the food industry.
- Managed opening, lunch, and dinner shifts in understaffed conditions.
- Supervised finances.
- Developed strategies to attract prospective catering customers
- Servsafe manager certified
Assistant Manager
Rubios Costal Grill
Rancho Cordova, CA
06.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Rubios Costal Grill
Roseville, CA
10.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Line Cook/Prep Cook
Olive Garden
Citrus Heights, CA
06.2015 - 08.2016
- Spent significant time prepping at Olive Garden.
- Completed daily pasta preparation tasks ahead of business hours.
- Coordinated availability of essential ingredients throughout the entire day.
- Handled high-paced environments effectively, particularly during holidays.
- Mastered techniques for maintaining composure and efficiency under stressful conditions across multiple areas.
Line Cook/Prep Cook
The Old Spaghetti Factory
Rancho Cordova, CA
02.2013 - 07.2015
- Monitored and managed pasta inventory at the restaurant consistently.
- Portioned meals for kids, small, and large servings.
- Experienced rapid and constant pace in the professional setting.
- Exceeded expectations by serving more than 400 guests during busy nights.
- We had no limits on reservations
- Successfully welcomed and organized gatherings for 250 participants.
Cashier
Target
Rancho Cordova, CA
10.2013 - 02.2015
- Processed customer transactions efficiently.
- Maintained guest satisfaction by engaging in conversations throughout transactions.
- Collected shipping carts to maintain workflow efficiency in downtime.
- Promoted the benefits of signing up for a Target Debit or Credit RedCard.
- Ensured cleanliness of the lane consistently.
Education
High school diploma - undefined
Options for youth
Rancho Cordova, CA11.2012
Skills
- Humble
- Troubleshooting
- English
- Spanish
- Bilingual
- Assistant manager experience
- Food Safety
- Cooking
- Security
- Communication skills
- Computer skills
- Microsoft Office
- Customer service
- Restaurant experience
- Assembly
- Loss prevention
- Conflict management
- Team management
- Sales
- Organizational skills
- Social media management
- Management
- Supervising experience
- Restaurant management
- Leader
Certification
- Food Handler Certification
- ServSafe
Accomplishments
- Servsafe manger
- Food handlers
- ABC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Rubio's Coastal Grill
01.2021 - Current
Assistant Manager
Rubios Costal Grill
06.2019 - 01.2021
Shift Leader
Rubios Costal Grill
10.2016 - 06.2019
Line Cook/Prep Cook
Olive Garden
06.2015 - 08.2016
Cashier
Target
10.2013 - 02.2015
Line Cook/Prep Cook
The Old Spaghetti Factory
02.2013 - 07.2015
High school diploma - undefined
Options for youth