Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ignacio Gonzalez

Petaluma,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Personal Assistant/Private Nanny

Urban Chalet
Petaluma, CA
07.2015 - 07.2024
  • Performed calendar management and scheduling of appointments for the children.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Assisted in planning and coordinating events, from small meetings to corporate gatherings.
  • Booked hotel accommodations for Cheer competitions.
  • Conducted research on various activities to assist children and owner when selecting extra curricular activities for the children.
  • Administered medication and medical treatments when needed.
  • Supported families during periods of disruption providing client help in adjusting to new lifestyles.
  • Assisted families in planning and preparing nutritious meals.
  • Kept family health and personal information private and confidential.
  • Accompanied children to appointments and arranged transportation when needed.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Assisted with homework, tutoring and school projects as needed.

Office Manager's Assistant

Face the World International
Petaluma, CA
07.2014 - 07.2015
  • Organized travel arrangements such as flights, hotels and car rentals for business trips when requested by the Office Manager.
  • Performed research on various topics related to projects assigned by the Office Manager.
  • Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
  • Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
  • Ensured that all paperwork was properly filled out prior to submission to relevant departments within company.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.

Contact Center Representative

Mib Plus Size By Making It Big
Rohnert Park, CA
01.2012 - 07.2014
  • Assisted customers with order placement and payment processing.
  • Generated reports related to customer interactions for management review.
  • Provided technical support to customers on products or services offered by the company.
  • Performed troubleshooting and problem solving for customer issues.
  • Resolved customer complaints in a professional manner.
  • Provided product information to customers.
  • Processed returns and refunds according to company policies.
  • Handled escalated calls from other representatives in a timely fashion.

Education

Bachelor of Arts - English

Sonoma State University
Rohnert Park
06-2006

Skills

  • Child management
  • Calendar Management
  • Database entry
  • Client Relations
  • Project Coordination
  • Travel Coordination
  • Customer friendly
  • Strong interpersonal skills
  • Administrative Support
  • Strong Work Ethic

Timeline

Personal Assistant/Private Nanny

Urban Chalet
07.2015 - 07.2024

Office Manager's Assistant

Face the World International
07.2014 - 07.2015

Contact Center Representative

Mib Plus Size By Making It Big
01.2012 - 07.2014

Bachelor of Arts - English

Sonoma State University
Ignacio Gonzalez