Ignacio Lujan Jr
Albuquerque,NM
Summary
Dedicated Customer Support Specialist skilled in conflict resolution, product knowledge, and delivering exceptional service. Recognized for enhancing customer satisfaction through effective interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Amazon
Albuquerque, New Mexico
03.2025 - Current
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Yard Supervisor
Rocky Mountain Stone & Concrete Flatwork
Albuquerque, New Mexico
01.2023 - 12.2024
- Organized training sessions for staff members on topics such as safety protocols or operating machinery.
- Performed preventive maintenance on yard vehicles by checking fluid levels or inspecting tires regularly.
- Monitored employee performance and provided feedback to improve efficiency.
- Established effective communication systems between supervisors and subordinates.
- Tracked delivery times for incoming orders to ensure that deadlines were met.
- Ensured compliance with safety regulations, company policies, procedures, and standards.
- Prepared reports detailing labor costs, expenses incurred during operations, inventory levels.
Education
GED -
YDI GED PROGRAM
Albuquerque, NM10-2023
Skills
- Customer support
- Conflict resolution
- Product knowledge
- Knowledge base management
- Ticketing systems
- Customer relationship management
Affiliations
- SEWING
- RE SALE VINTAGE ITEMS
- SKATEBOARDING
- SKIING
Certification
- FORK LIFT CERTIFIED
Timeline
Customer Support Specialist
Amazon
03.2025 - Current
Yard Supervisor
Rocky Mountain Stone & Concrete Flatwork
01.2023 - 12.2024
GED -
YDI GED PROGRAM