Ignacio Sandoval Contreras
Mesa,AZ
Summary
Accomplished Cable and Fiber Optics Technician with a proven track record at N&K Communications Llc, specializing in system troubleshooting and customer service excellence. Leveraged expertise in equipment maintenance and issue resolution to enhance customer satisfaction significantly. Demonstrated exceptional multitasking and organizational skills, ensuring high-quality control and safety standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cable and Fiber Optics Technician
N&K Communications Llc
01.2025 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Senior Field Service Technician Level5
Comcast Universal
10.2012 - 10.2024
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Conducted thorough safety inspections to maintain compliance with industry standards and regulations.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
- Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
- Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
- Diagnosed errors and determined proper solutions.
- Provided troubleshooting and repair support to over Number customers weekly.
- Improved customer satisfaction with timely and effective resolution of technical issues.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Safely operated company to travel to service sites.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
Facilities Technician
Elmer's Maintenance
05.2007 - 02.2011
Education
GED -
Centennial Park
Santa Ana, CA2000
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Routine Inspections
- Safety Equipment
- Electrical repair
- Issue resolution
Certification
Unfinished electronics engineering
Timeline
Cable and Fiber Optics Technician
N&K Communications Llc
01.2025 - Current
Senior Field Service Technician Level5
Comcast Universal
10.2012 - 10.2024
Facilities Technician
Elmer's Maintenance
05.2007 - 02.2011
GED -
Centennial Park
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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