Ignacio Soto

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

• Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
• Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
• Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
• Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
• Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
• Collaborated with physicians to develop personalized treatment plans for patients, improving overall health outcomes.
• Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
• Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
• Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
• Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
• Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
• Ensured timely processing of laboratory samples by accurately labeling specimens and completing required documentation prior to submission.
• Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
• Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Improved project efficiency by assisting in the construction of residential and commercial buildings.
• Enhanced client satisfaction by collaborating with team members to complete projects on time and within budget.
• Increased workplace safety by adhering to company guidelines and OSHA requirements during all carpentry tasks.
• Strengthened team productivity by maintaining a clean and organized job site, ensuring easy access to tools and materials.
• Completed projects with precision by accurately measuring, cutting, and assembling wood components according to specifications.
• Assisted in reducing material waste by efficiently utilizing resources throughout each project phase.
• Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
• Supported quality craftsmanship by diligently sanding, staining, painting, and finishing wood surfaces for optimal appearance and durability.
• Assisted with movement of materials and equipment to job sites.
• Observed all OSHA and corporate safety regulations and procedures.
• Kept job site cleaned up properly and all debris disposed of in respective containers.
• Contributed to a positive work environment by maintaining open communication channels with team members, fostering camaraderie, and promoting collaboration on projects.
• Cut materials according to specifications in preparation for installation.
• Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
• Followed established job site safety regulations and maintained safe and clean work area.
• Prepared materials accurately using hand and power tools to make precise cuts.
• Safely operated electric cordless and hammer drills and cutting torches.
• Measured, cut and installed drywall, paneling and other materials.
• Repaired damaged doors.
• Installed insulation, trim and other finishing touches.

• Improved project efficiency by assisting in the construction of residential and commercial buildings.
• Enhanced client satisfaction by collaborating with team members to complete projects on time and within budget.
• Increased workplace safety by adhering to company guidelines and OSHA requirements during all carpentry tasks.
• Strengthened team productivity by maintaining a clean and organized job site, ensuring easy access to tools and materials.
• Completed projects with precision by accurately measuring, cutting, and assembling wood components according to specifications.
• Contributed to overall project success by installing fixtures such as doors, windows, cabinets, and moldings.
• Demonstrated adaptability by working on diverse projects ranging from framing houses to constructing custom cabinetry.

File all patients by medical record number.

File all records Dewey Decimals.

Find PT MR and turn them in to manager.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Obtained pre- and post-treatment vital signs and weight.
• Obtained client medical history, medication information, symptoms and allergies.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.