Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ignacio Vasquez

Winter Garden,FL

Summary

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.

Overview

35
35
years of professional experience

Work History

Amazon Flex

Amazon
Orlando, FL
02.2019 - Current
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays, decreasing calls to support.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Team Captain

Universal Studios
Orlando, FL
03.2014 - 03.2017
  • Controlled labor resources by reviewing time-off requests and creating staff work schedules.
  • Observed worker activity to enforce adherence to procedures, safety rules and regulations.
  • Conducted troubleshooting and assigned tasks to specified employees to resolve problems.
  • Oversaw employee training, coaching and performance evaluations.
  • Worked closely with team members to set up production lines.
  • Adhered strictly to rules and regulations of activities department and district.

Chauffeur

Mears Transportation
Orlando, FL
04.2009 - Current
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Offered riders information about local attractions and restaurants.
  • Followed safety rules to keep clean driving record with no accidents or incidents.

Front Desk Agent

Disney
Lake Buena Vista, FL
01.2007 - 04.2009
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Facilitated front desk operations for busy high-volume hotel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Dental Claims Processor/Floor Supervisor

Building Service 32bj Benefit Funds
New York, NY
05.1989 - 05.2006
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Used contract notes and processing manual to correctly apply group-specific classifications to claims.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Performed site evaluations, customer surveys and team audits.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company's computer system.
  • Collaborated with fellow team members to manage large volume of claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Complied with confidentiality regulations in handling customer information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.

Education

Associate of Science - Computer Information Technology

Valencia College
Orlando, FL

Skills

  • File Maintenance
  • Database entry
  • Quality Control
  • Administrative Support
  • Spreadsheet development
  • Document Management
  • Administrative tasks
  • Mail handling
  • Telephone Etiquette
  • Mail Sorting
  • Schedule and calendar management
  • Relationship Building

Timeline

Amazon Flex

Amazon
02.2019 - Current

Team Captain

Universal Studios
03.2014 - 03.2017

Chauffeur

Mears Transportation
04.2009 - Current

Front Desk Agent

Disney
01.2007 - 04.2009

Dental Claims Processor/Floor Supervisor

Building Service 32bj Benefit Funds
05.1989 - 05.2006

Associate of Science - Computer Information Technology

Valencia College

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