Ignacio A. Villalobos
Lansing,IL
Summary
Dynamic healthcare professional with five plus years of extensive experience in utilizing AthenaOne EMR, recognized for a strong commitment to team collaboration and achieving optimal patient outcomes. Proven ability to adapt to the evolving demands of the healthcare environment while excelling in patient assessment, associate training and onboarding, medical diagnostics, and clinical decision-making. A reputation for reliability and flexibility in high-pressure situations complements a passion for delivering quality care. Dedicated to fostering an environment of continuous improvement and innovation, ensuring that patient needs are met with excellence.
Overview
19
19
years of professional experience
Work History
Lead Physician Support
Knownwell Health
Chicago, IL
01.2020 - Current
- Assisted with onboarding new employees by providing orientation materials and training sessions. Involving and not limited to multiple Athena base points.
- Managed budgets, financial reports and accounts receivable and payable activities.
- Ordered supplies needed and kept tabs on inventory levels.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Recruited, trained, supervised, and evaluated staff members.
- Monitored inventory levels of supplies needed for daily operations.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Managed multiple practice office locations in the Chicago metro area.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Educated patients about medications, procedures and physician's instructions.
Background Actor
Empire Casting
Chicago, IL
10.2018 - 04.2019
- Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.
- Maintained high levels of energy and concentration during long shoots and performances.
- Collaborated with directors and fellow actors to develop character backgrounds and relationships.
Medical Assistant
Neurology and Pain Management
Merrillville, IN
05.2017 - 10.2018
- Responsible for prepping rooms for standard visits and procedures
- Worked up patients prior to the physician/nurse practitioner entering the room
- During that time vitals were taken, updated conditions and history of patient
- Assisted in procedure work, such as VNS interrogations, patient medication pump refills, joint injections, nerve blocks, lumbar punctures, etc…
- Per physician orders, I was able to administer IM injections
Sales Associate
White House Black Market
Oak Brook, IL
05.2016 - 11.2016
- Sales associate and stock room leader
- Ensured new product is placed appropriately on the sales floor once it arrives and has been processed
- Managed stock employees. Creating training packets and sessions. Coordinated scheduling for employees on a weekly basis.
Sales Lead Manager
Express
Oak Brook, IL
04.2014 - 05.2016
- Associate On-boarding/Training.
- Responsible for leading sales floor coverage while maintaining a selling focuses to drive our sales
- Responsible for associate and management observations
- Key holder
- Both opened and closed the store (involving the counting of registers and handling any bank deposits needed)
- Helped develop, coach, and motivate sales Associates to provide an exceptional customer experience
- Brand and visual execution of our stores floorsets according to company standards
- Recruiting
- I worked in capabilities as well
- I managed the stockroom processes, merchandise flow, and coached to help reduce shrink of our store
- Exceeded the customer expectation by leveraging merchandise flow efficiencies to ensure product is available and easy to shop
- Ensured merchandise is processed according to UPH standards
- Ensured new product is placed appropriately on the sales floor once it arrives and has been processed
Shift Manager
Dunkin Donuts & Baskin Robbins
Lansing, IL
11.2006 - 03.2013
- I was left in charge of closing and/or opening the store
- I made sure the registers were counted and switched
- I was given responsibilities with inventory (counting and managing inventory)
- I was trusted with office privileges and made sure employee shift plans were correct and in order
- Any customer complaints that came my way were dealt with in a timely and respective manner; as well as with an apology and thank you
- My given promotion helped me grow not only as a leader, but also as a team player
- Cashier, stocker, order taker, and order filler
Education
Certified Phlebotomy Tech (CPT) - NHA CPT Certification
Chicago School of Phlebotomy
10.2019
Associates Degree - Pre-Medical studies
South Suburban College
12.2013
Skills
- Health education delivery
- Analytical problem solving
- Phlebotomy
- Collaborative team development
- Clinical management
- Comprehensive patient management
- Proficient in medical terminology
- Sales performance optimization
- Work performance evaluation
- Team motivation
- Employee onboarding and training
- Inventory oversight
- Effective product presentation
- Conflict resolution
- Sales revenue forecasting
- Sales support coordination
- Leadership in sales teams
- Revenue increase strategies
- Store operations oversight
- Implementation of sales strategies
- Sales territory coordination
- Quota achievement tracking
Languages
Spanish
Native or Bilingual
Timeline
Lead Physician Support
Knownwell Health
01.2020 - Current
Background Actor
Empire Casting
10.2018 - 04.2019
Medical Assistant
Neurology and Pain Management
05.2017 - 10.2018
Sales Associate
White House Black Market
05.2016 - 11.2016
Sales Lead Manager
Express
04.2014 - 05.2016
Shift Manager
Dunkin Donuts & Baskin Robbins
11.2006 - 03.2013
Associates Degree - Pre-Medical studies
South Suburban College
Certified Phlebotomy Tech (CPT) - NHA CPT Certification
Chicago School of Phlebotomy