Ignacio Gabriel Rodriguez Acevedo
North Hollywood,CA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Achieving sales targets and maintaining high standards.
Overview
18
18
years of professional experience
Work History
Store Manager
ACE Cash Express Inc.
09.2009 - Current
- Managed inventory control, cash control, bank deposits and store opening and closing procedures.
- Helped customers with loan, check cashing, and moneygram transactions.
- Assisted with hiring, training and mentoring new staff members.
- Provided Insurance Services
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Tax Preparer
Liberty Tax Service
01.2022 - 01.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Answer customer phone calls and make marketing calls.
Cashier
Chevron / G and M Oil
06.2007 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Sylmar High School
Sylmar, CAAssociates Degree - Business Administration And Accounting
ICDC COLLEGE
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Store opening and closing
- Team leadership and coaching
- Sales strategies
- Accurate money handling
- Marketing and promotions
- Goals and performance
Languages
Spanish
English
Timeline
Tax Preparer
Liberty Tax Service
01.2022 - 01.2023
Store Manager
ACE Cash Express Inc.
09.2009 - Current
Cashier
Chevron / G and M Oil
06.2007 - 08.2009
High School Diploma -
Sylmar High School
Associates Degree - Business Administration And Accounting
ICDC COLLEGE
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