Ignacio (Nick) Ledesma
San Jose,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program manager
Amigos de Guadalupe
San Jose, CA
05.2023 - Current
- Coordinated all aspects of program management, prioritizing site safety and operational efficiency while liaising with families and joint agencies on executive matters.
- Supervised and validated all purchase orders while overseeing the annual 4 million dollar program budget. Coordinate staff schedules, and approved timecards for a team of six to enhance program effectiveness and educational services for children.
- Achieved successful engagement with families by effectively communicating program services and expectations. Streamlined case manager assignments and organized initial intake meetings for families. Maintained comprehensive room inventory records, addressing maintenance requests and repairs promptly.
- Engaged with dissatisfied families to address concerns, facilitating constructive dialogue for effective resolutions.
- Developed strategic partnerships with local organizations to expand resource availability for underserved populations.
Program Counselor
Achievekids
04.2015 - 05.2023
- Provide support and guidance for students with both Behavioral and Individualized Education Program.
- Successfully track and record data as well as sensitive information.
Fleet Manager
Rides Automotive Collision Center
02.2014 - 04.2015
- Successfully received and exited all vehicles for company.
- Successfully inspected all vehicles including communicating with insurances and overseeing entire repair and billing process.
Education
Bachelor of Science Degree - Business with a concentration in Business Management
Devry University
01-2015
Associate of Science Degree - undefined
Carrington College
01-2010
Skills
- Excellent Communication and written skills, open to listen, conflict management, follow directions, delegate, empathetic and adaptive
- Team leadership
- Decision-making
- Program leadership
- Training and development
- Customer service
- Logistics operations
- Vendor relationship management
Certification
- How Coworkers Should Provide Backup During Conflict - Homeless Training 2026
- Traumatic Brain Injury - Homeless Training 2026
- Shelter Providing Emergency Preparedness Collaborative Training - Office of Supportive Housing 2025
- Substance Abuse 101 Homeless Training 2025
- Navigating Mainstream Benefits - Homebase 2025
- PPE Training Online - 360training Company 2025
Timeline
Program manager
Amigos de Guadalupe
05.2023 - Current
Program Counselor
Achievekids
04.2015 - 05.2023
Fleet Manager
Rides Automotive Collision Center
02.2014 - 04.2015
Associate of Science Degree - undefined
Carrington College
Bachelor of Science Degree - Business with a concentration in Business Management
Devry University