Ignacio Vasquez
customer Service
Clint,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Guest Services Supervisor
Sunland Park Race Track And Casino
08.2018 - 05.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Shift Manager
Little Caesars Pizza
01.2015 - 11.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
Customer Service Manager
Jungle Jacks
02.2011 - 01.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
Casino Cashier
Speaking Rock Entertainment Center
02.2009 - 09.2009
- Quickly and accurately counted drawers at start and end of each shift.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
General Manager
Little Caesars Pizza
08.2007 - 09.2008
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Education
High School Diploma -
Riverside High School
El Paso, TX05.2005
Skills
- MS Outlook
- Emergency Situations
- Bank Deposits
- Cash Handling
- Business Operations
- Customer Needs Assessments
- Administrative Support
- Employee Performance Reviews
- MS Excel
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Services Supervisor
Sunland Park Race Track And Casino
08.2018 - 05.2023
Shift Manager
Little Caesars Pizza
01.2015 - 11.2016
Customer Service Manager
Jungle Jacks
02.2011 - 01.2012
Casino Cashier
Speaking Rock Entertainment Center
02.2009 - 09.2009
General Manager
Little Caesars Pizza
08.2007 - 09.2008
High School Diploma -
Riverside High School
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