IGNADEL MCGREW
SIERRA VISTA,AZ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Intern Professional Counselor
Family Advocacy Program – Fort Huachuca
01.2023 - 01.2024
- Serve as the point of contact (POC) for coordinating care to ensure that domestic violence complainants and assault victims receive appropriate and responsive care
- Conduct response activities in the event of a domestic violence, SA, abuse, neglect complaint or report of abuse
- Ensure that domestic victim advocacy services are available 24 hours a day, 7 days a week, both on and off post, for all service members and other persons covered by the FAP Program
- Maintain liaison with the Provost Marshal/CID, medical and legal services, and commanders to facilitate immediate response and accurate reporting of incidents
- Ensure victims of domestic violence, abuse, neglect, substance abuse receive guidance and emotional support during administrative, medical, investigative, and legal procedures
- Ensure victims are properly advised of their options for restricted and unrestricted reporting
- Maintain liaison with installation Family Advocacy Program and domestic violence intervention and prevention staff
- Track services provided to victims from initial report of domestic violence, substance abuse through disposition and resolution of the victim’s health and well-being
- Respond to complaints of substance abuse, abuse, domestic violence and advise complainant of his or her rights and responsibilities, explain the complaint system, and attempt to ensure resolution of the complaint
- Emphasize the commitment to maintain a workplace environment that rejects harassment and sexual assault and attitudes that promote such behaviors
- Establish informative and interactive, engaging training to ensure understanding of the reporting procedures, confidentiality, and other elements of the FAP program
- Develop and promote program publicity materials in accordance with approved FAP campaign messaging
- Promote education through printed materials developed personally or by the staff
- Conducts trainings in person during the week and on weekends as needed
- Provide guidance to line and staff personnel in the development and implementation of strategies designed to decrease substance abuse, domestic violence, and neglect.
Pre-K Program Associate
Strong Beginnings Program
01.2021 - 01.2023
- Provides program oversight and accountability and the safety and well-being of children and youth IAW DoD, Army and local policies and standards
- Assists in maintaining DoD/Army certification for assigned program areas and helps ensure program achieves and retains national accreditation or Army equivalent and maintains accreditation/Army equivalent standards
- Conducts written observations of staff during all hours of operation, and evaluates employees based on established performance standards
- Works cooperatively with other CYS Managers to ensure seamless service and continuity of quality options for all children and youth
- Serves as member of the CYS Program Plan Team to develop written strategies for program improvement
- Collaborates with childcare providers, families, directors, managers, and other team members to build their knowledge and skills to support the needs of children and families
- Partners and supports early care and education providers to support ongoing communication with parents regarding mental health, behavioral, or developmental concerns of their children
- Uses independent judgment and discretion in setting daily priorities to complete tasks
- Show sensitivity towards and provides services that honor linguistic, cultural, social, economic, individual and role differences among persons and families served
- Provides services that are family-centered and relationship-based
- Adheres to the National Association for the Education of Young Children (NAEYC), the program’s Implementation Manual and Service Delivery Plan
- Functions as an effective team member with co-workers and the community to build productive, collaborative relationships and to achieve program goals and objectives
- Serves as a Child and Youth Services (CYS) Pre-K Program Associate of a CYS Program with responsibility for assisting the supervisor in the operation of an assigned CYS program IAW all applicable regulations and standards.
Children and Youth Program Professional
Children and Youth Services
01.2018 - 01.2021
- Provide assistance to family member of abuse children or suspected case of child abuse, neglect, and spouse abuse
- Identify elements and seeks advice and assistance from the supervisor on indicator of physical abuse, emotional abuse, and neglect
- Extensive knowledge on Confidentially, disclosure, and reporting limitations
- Coordinate and develop appropriate plan of intervention for children exhibiting challenge behavior (s)
- Develop and implement program training and planned activities
- Provide observational guidance and progress through planned conferences to parents
- Maintains control and accounts for whereabouts and safety of children and youth Strong Beginning Program, ages 4 and 5
- Coordinates and conducts activities for children and/or youth
- Creates an environment that welcomes participant interest and promotes positive interactions
- Implements program options for children and youth with special requirements
- Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities
- Briefs staff, management, and parents on activities.
Healthcare Administrator
Visionary Healthcare Services
01.2016 - 01.2017
- Developed and implemented new hire program and concurrent healthcare training for two facilities
- Enhanced the quality and quantity of wellness and chronic disease prevention programs at worksite and in local community
- Researched and implemented health-education method and techniques, which are developmentally appropriate and culturally sensitive to a diverse group of people
- Counseled healthcare providers on managing chronic illnesses, nutrition for weight loss, hypertension, high cholesterol levels and diabetes
- Prepared and managed daily billing and coding with special emphasis on long term care Veteran care
- Frequent traveled to implement facility training based on State Law requirements and changes.
Medical Administrative Assistant
Community Hospital
01.2015 - 01.2016
- Manage front office operations, transcending cultural differences and providing 100% impeccable customer service to patients and displaying diplomatic and tactful communications with professional of all levels
- Manage reception services answering multi-line phones, scheduling appointments, collecting re-fill requests, and sending to pharmacy to fill requests
- Ensure facility is organized, clean and welcoming
- Managed front office operations, providing customer service to patients and displaying diplomatic and tactful communications with medical professional of all levels
- Provided programmatic oversight to develop and improve long-term healthcare initiatives
- Maintain electronic and hard copy medical records for 1000+ patients, properly handling sensitive information and confidential records
- Provide information packets to new patients answering any questions and collecting HIPPA forms, confidentiality information, no-show policy, medical history forms, and basic patient information collection sheets for doctor review and recording into patient EHR.
Child and Youth Program Assistant
Children and Youth Services, Chaplin Branch
01.2012 - 01.2013
- Accountable for the whereabouts and safety of children and youth
- Provides care/supervision, oversight, and accountability for program participants
- Assists in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings, and special events; arranges and serves snacks/meals
- Executes work in accordance with policies and regulations.
Customer Service Representative
The Army and Air Force Exchange Services
01.2008 - 01.2010
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Education
Master of Science in Addiction Counseling -
Grand Canyon University
02.2021 - Current
Master of Education in Early Childhood Education and Early Childhood Special Education - undefined
Grand Canyon University
01.2023 - Current
Bachelor Science in Healthcare Administration - undefined
University of Phoenix
09.2016 -
Associates Degree in Foundation of Business - undefined
University of Phoenix
06.2013 -
Skills
Active listening
Patience/Compassion
Attention to Detail and Organization
Work effectively with different groups of people
Empathy
Crisis Intervention
Treatment planning
Diligent/Quality Focus
Cultural Competence
Case Management
Advocacy
Problem-solving
Collaboration and teamwork
License Certifications
Certificate in Health Management, 2016
Timeline
Intern Professional Counselor
Family Advocacy Program – Fort Huachuca
01.2023 - 01.2024
Master of Education in Early Childhood Education and Early Childhood Special Education - undefined
Grand Canyon University
01.2023 - Current
Master of Science in Addiction Counseling -
Grand Canyon University
02.2021 - Current
Pre-K Program Associate
Strong Beginnings Program
01.2021 - 01.2023
Children and Youth Program Professional
Children and Youth Services
01.2018 - 01.2021
Bachelor Science in Healthcare Administration - undefined
University of Phoenix
09.2016 -
Healthcare Administrator
Visionary Healthcare Services
01.2016 - 01.2017
Medical Administrative Assistant
Community Hospital
01.2015 - 01.2016
Associates Degree in Foundation of Business - undefined
University of Phoenix
06.2013 -
Child and Youth Program Assistant
Children and Youth Services, Chaplin Branch
01.2012 - 01.2013
Customer Service Representative
The Army and Air Force Exchange Services
01.2008 - 01.2010