Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Intern Professional Counselor
Family Advocacy Program – Fort Huachuca
2023.01 - 2024.01
Serve as the point of contact (POC) for coordinating care to ensure that domestic violence complainants and assault victims receive appropriate and responsive care
Conduct response activities in the event of a domestic violence, SA, abuse, neglect complaint or report of abuse
Ensure that domestic victim advocacy services are available 24 hours a day, 7 days a week, both on and off post, for all service members and other persons covered by the FAP Program
Maintain liaison with the Provost Marshal/CID, medical and legal services, and commanders to facilitate immediate response and accurate reporting of incidents
Ensure victims of domestic violence, abuse, neglect, substance abuse receive guidance and emotional support during administrative, medical, investigative, and legal procedures
Ensure victims are properly advised of their options for restricted and unrestricted reporting
Maintain liaison with installation Family Advocacy Program and domestic violence intervention and prevention staff
Track services provided to victims from initial report of domestic violence, substance abuse through disposition and resolution of the victim’s health and well-being
Respond to complaints of substance abuse, abuse, domestic violence and advise complainant of his or her rights and responsibilities, explain the complaint system, and attempt to ensure resolution of the complaint
Emphasize the commitment to maintain a workplace environment that rejects harassment and sexual assault and attitudes that promote such behaviors
Establish informative and interactive, engaging training to ensure understanding of the reporting procedures, confidentiality, and other elements of the FAP program
Develop and promote program publicity materials in accordance with approved FAP campaign messaging
Promote education through printed materials developed personally or by the staff
Conducts trainings in person during the week and on weekends as needed
Provide guidance to line and staff personnel in the development and implementation of strategies designed to decrease substance abuse, domestic violence, and neglect.
Pre-K Program Associate
Strong Beginnings Program
2021.01 - 2023.01
Provides program oversight and accountability and the safety and well-being of children and youth IAW DoD, Army and local policies and standards
Assists in maintaining DoD/Army certification for assigned program areas and helps ensure program achieves and retains national accreditation or Army equivalent and maintains accreditation/Army equivalent standards
Conducts written observations of staff during all hours of operation, and evaluates employees based on established performance standards
Works cooperatively with other CYS Managers to ensure seamless service and continuity of quality options for all children and youth
Serves as member of the CYS Program Plan Team to develop written strategies for program improvement
Collaborates with childcare providers, families, directors, managers, and other team members to build their knowledge and skills to support the needs of children and families
Partners and supports early care and education providers to support ongoing communication with parents regarding mental health, behavioral, or developmental concerns of their children
Uses independent judgment and discretion in setting daily priorities to complete tasks
Show sensitivity towards and provides services that honor linguistic, cultural, social, economic, individual and role differences among persons and families served
Provides services that are family-centered and relationship-based
Adheres to the National Association for the Education of Young Children (NAEYC), the program’s Implementation Manual and Service Delivery Plan
Functions as an effective team member with co-workers and the community to build productive, collaborative relationships and to achieve program goals and objectives
Serves as a Child and Youth Services (CYS) Pre-K Program Associate of a CYS Program with responsibility for assisting the supervisor in the operation of an assigned CYS program IAW all applicable regulations and standards.
Children and Youth Program Professional
Children and Youth Services
2018.01 - 2021.01
Provide assistance to family member of abuse children or suspected case of child abuse, neglect, and spouse abuse
Identify elements and seeks advice and assistance from the supervisor on indicator of physical abuse, emotional abuse, and neglect
Extensive knowledge on Confidentially, disclosure, and reporting limitations
Coordinate and develop appropriate plan of intervention for children exhibiting challenge behavior (s)
Develop and implement program training and planned activities
Provide observational guidance and progress through planned conferences to parents
Maintains control and accounts for whereabouts and safety of children and youth Strong Beginning Program, ages 4 and 5
Coordinates and conducts activities for children and/or youth
Creates an environment that welcomes participant interest and promotes positive interactions
Implements program options for children and youth with special requirements
Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities
Briefs staff, management, and parents on activities.
Healthcare Administrator
Visionary Healthcare Services
2016.01 - 2017.01
Developed and implemented new hire program and concurrent healthcare training for two facilities
Enhanced the quality and quantity of wellness and chronic disease prevention programs at worksite and in local community
Researched and implemented health-education method and techniques, which are developmentally appropriate and culturally sensitive to a diverse group of people
Counseled healthcare providers on managing chronic illnesses, nutrition for weight loss, hypertension, high cholesterol levels and diabetes
Prepared and managed daily billing and coding with special emphasis on long term care Veteran care
Frequent traveled to implement facility training based on State Law requirements and changes.
Medical Administrative Assistant
Community Hospital
2015.01 - 2016.01
Manage front office operations, transcending cultural differences and providing 100% impeccable customer service to patients and displaying diplomatic and tactful communications with professional of all levels
Manage reception services answering multi-line phones, scheduling appointments, collecting re-fill requests, and sending to pharmacy to fill requests
Ensure facility is organized, clean and welcoming
Managed front office operations, providing customer service to patients and displaying diplomatic and tactful communications with medical professional of all levels
Provided programmatic oversight to develop and improve long-term healthcare initiatives
Maintain electronic and hard copy medical records for 1000+ patients, properly handling sensitive information and confidential records
Provide information packets to new patients answering any questions and collecting HIPPA forms, confidentiality information, no-show policy, medical history forms, and basic patient information collection sheets for doctor review and recording into patient EHR.
Child and Youth Program Assistant
Children and Youth Services, Chaplin Branch
2012.01 - 2013.01
Accountable for the whereabouts and safety of children and youth
Provides care/supervision, oversight, and accountability for program participants
Assists in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings, and special events; arranges and serves snacks/meals
Executes work in accordance with policies and regulations.
Customer Service Representative
The Army and Air Force Exchange Services
2008.01 - 2010.01
Serves customers by providing product and service information and resolving product and service problems
Attracts potential customers by answering product and service questions and suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Education
Master of Science in Addiction Counseling -
Grand Canyon University
2021.02 - Current
Master of Education in Early Childhood Education and Early Childhood Special Education - undefined
Grand Canyon University
2023.01 - Current
Bachelor Science in Healthcare Administration - undefined
University of Phoenix
2016.09 - undefined
Associates Degree in Foundation of Business - undefined
University of Phoenix
2013.06 - undefined
Skills
Active listening
undefined
License Certifications
Certificate in Health Management, 2016
Timeline
Intern Professional Counselor
Family Advocacy Program – Fort Huachuca
2023.01 - 2024.01
Master of Education in Early Childhood Education and Early Childhood Special Education - undefined
Grand Canyon University
2023.01 - Current
Master of Science in Addiction Counseling -
Grand Canyon University
2021.02 - Current
Pre-K Program Associate
Strong Beginnings Program
2021.01 - 2023.01
Children and Youth Program Professional
Children and Youth Services
2018.01 - 2021.01
Bachelor Science in Healthcare Administration - undefined
University of Phoenix
2016.09 - undefined
Healthcare Administrator
Visionary Healthcare Services
2016.01 - 2017.01
Medical Administrative Assistant
Community Hospital
2015.01 - 2016.01
Associates Degree in Foundation of Business - undefined
University of Phoenix
2013.06 - undefined
Child and Youth Program Assistant
Children and Youth Services, Chaplin Branch
2012.01 - 2013.01
Customer Service Representative
The Army and Air Force Exchange Services
2008.01 - 2010.01
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