Ignatius Luh
Westland,MI
Summary
Detail-oriented, organized and meticulous employee. Works at accelerated pace to meet tight deadlines. A team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Mezam Plastic
03.2010 - 03.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Visual And Performing Arts
University of Yaoundé 1
Yaoundé, Cameroon09.2009
Skills
- Ability to work with little or no supervision
- Pay attention to details
- IT Troubleshooting
- Customer Service
- Desktop support
- Application installations
- Application support
- Debugging
- Technical issue analysis
- Troubleshooting
- IT risk management
- Information Security
- System Upgrades
- Virtualization Technologies
- Cybersecurity Expertise
I speak and write in booth English and French fluently
I was educated in both English and French which made me to be fluent in both languages.
Languages
English
Full Professional
French
Full Professional
Timeline
IT Support Specialist
Mezam Plastic
03.2010 - 03.2015
Bachelor of Arts - Visual And Performing Arts
University of Yaoundé 1
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