Igor Alfonso
Summary
Strong customer service background and passion for hospitality. Emphasis on excellence on costumer service and positive work environment in order to improve guest satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
1
1
Language
Work History
Operations Supervisor
Courtyard Chicago Downtown/River North
- Current
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Coach and develop employees (create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift and departmental operations to hourly employees and ensure that they understood
- Develop and apply new processes to better operate as a team
- Take the role as a manager on duty during the PM shift.
Front Desk Supervisor
Chicago Courtyard River North
06.2007 - 06.2009
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Coach and develop employees (create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift and departmental operations to hourly employees and ensure that they understood
- Develop and apply new processes to better operate as a team
- Take the role as a manager on duty during the PM shift.
Front Desk Supervisor
Chicago Marriott Down Town Magnificent Mile
07.2004 - 06.2007
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Coach and develop employees (create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift and departmental operations to hourly employees and ensure that they understood
- Develop and apply new processes to better operate as a team
- Take the role as a manager on duty during the PM shift.
Education
Marketing and Advertising - Bachelor's Degree -
Centro de Estudios en Ciencias de la Comunicación
01.1992
Skills
- English, Spanish, Portuguese 60% and Italian 50%
- PMS, FOSSE, MARSHA, Atlas, CI/TY, Guestware, GXP, Microsoft Office, On Demand , Word , Excell
Timeline
Front Desk Supervisor
Chicago Courtyard River North
06.2007 - 06.2009
Front Desk Supervisor
Chicago Marriott Down Town Magnificent Mile
07.2004 - 06.2007
Operations Supervisor
Courtyard Chicago Downtown/River North
- Current
Marketing and Advertising - Bachelor's Degree -
Centro de Estudios en Ciencias de la Comunicación
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