Igor Desouza
Austin
Summary
Results-driven Project Manager with 12+ years of experience leading high-volume, complex software and hardware programs across Services, IT, and OEM sectors. Proven expertise in strategic project road mapping, budget planning, and stakeholder engagement, with a strong track record of delivering high-impact solutions on time and within scope while driving efficiency and innovation. Fluent in English, Spanish, and Portuguese.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Dell Technologies
08.2014 - 08.2024
- Led global software and hardware programs in engineering environments, collaborating with Sales, Product, Engineering, and Supply Chain teams to deliver high-impact projects on time, within scope, and on budget
- Specializing in OEM solutions for high-profile clients, including Amazon, GE Healthcare, Federal Government contracts, and Dell Partners
- Managed 70+ complex projects, driving execution in a fast-paced, global, cross-functional environment, ensuring on-time delivery, risk mitigation, and quality assurance
- Developed and launched YourID.com, a customization platform for OEM customers and Dell Partner Companies, managing the workload schedule and creating SKUs for ~500 projects annually
- Served as OEM Finance PM SME, leading risk assessment, stakeholder alignment, and budgeting (CAPEX & OPEX) to drive operational efficiency, while creating purchase orders (POs), leading budgeting strategies, and providing quarterly training to optimize financial and operational performance
- Proficient in stage-gate processes (PLCM), leveraging structured project lifecycle management techniques to ensure timely delivery, risk mitigation, and alignment with organizational goals and best practices
Project Program IT Manager Analyst
Dell Technologies
11.2012 - 08.2014
- Led process improvements, cutting customer documentation delivery time by 20%, enhancing efficiency and client satisfaction
- Managed the engineers schedule on 500+ IT projects annually, demonstrating exceptional organizational and multitasking skills
- Oversaw end-to-end project lifecycles, ensuring scope, budget, and quality adherence across multiple accounts
Global Command & Call Center Analyst
Dell Technologies
03.2010 - 11.2012
- Responsible for monitoring real-time operations, identifying and resolving technical or service-related issues, and ensuring adherence to service level agreements (SLAs)
- Led a governance team that reduced aged calls in Latin America, implementing process and tool enhancements
- Improved vendor collaboration, driving operational efficiency through structured weekly meetings with regional managers while developing risk mitigation strategies, ensuring seamless logistics and planning operations
Education
Bachelor of Science - Business Administration (BSBA)
Pontificia Universidade Catolica – PUC/SP, Brazil
Skills
- Agile & Waterfall Methodology Expert
- Budget & Finance Management
- Jira
- Smartsheet
- Microsoft Project
- Asana
- Confluence
- Microsoft Teams
- Slack
- MS Office 365
- Google Suite
- Oracle EPM
- Power BI
- Vision
- Primavera P6
- SharePoint
Certification
- Google Project Management: Professional Certificate
- Customer Relationship Management
- AWS Flash - SaaS Technical Fundamentals
- Improving Financial Planning with Oracle EPM
LANGUAGES
English
Portuguese
Spanish
Timeline
Project Manager
Dell Technologies
08.2014 - 08.2024
Project Program IT Manager Analyst
Dell Technologies
11.2012 - 08.2014
Global Command & Call Center Analyst
Dell Technologies
03.2010 - 11.2012
Bachelor of Science - Business Administration (BSBA)
Pontificia Universidade Catolica – PUC/SP, Brazil
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