Igor Goncalves
West Palm Beach,FL
Summary
Experienced Business Relationship Manager with a demonstrated history of working in the financial services industry. Successful at driving revenue through building and maintaining client relationships. Bachelor's degree in International Business and Entrepreneurship from Florida International University - College of Business. Skilled in Portfolio Management, Business Relationship Management, Business Lending, Cash Management, and Cash Flow Analysis.
Overview
10
10
years of professional experience
Work History
Business Relationship Manager
JPMorgan Chase
12.2021 - Current
- Acquire new business banking clients with revenues ranging from one million to twenty million. Acquired over ten new relationships, bringing in more than eight million in deposits in the first half of 2024.
- Produce and manage credit deals, including business lines of credit, term loans, commercial real estate loans, and equipment loans, utilizing both conventional and SBA options. Closed over two million in credit deals in the first half of 2024.
- Maximize cash management services by identifying clients with significant credit card spending and merchant services processing needs, driving revenue through core banking products.
- Establish and maintain strong internal and external network, leveraging relationships with Wealth Management, Retail branches, and Center of Influence (COIs) to enhance business banking activities.
- Oversee business banking activities across four branches, providing leadership and guidance to Small Business Specialists to ensure alignment with corporate goals.
- Mentor and coach to bankers aspiring to become Business Relationship Manager through development program.
Licensed Relationship Banker
JPMorgan Chase
10.2018 - 11.2021
- Partner with JPMorgan Financial Advisor to present personalized Investment and Financial Planning strategies to clients -financial analysis and investment proposal, retirement planning, estate planning, college planning.
- Manage Portfolio of over 400 clients that exceeds $36,000,000 in assets under managements with constant engagement targeting relationship growth and development.
- Guide affluent clients to reach their financial goals through business and private banking, establish new accounts for medium to high net worth clients and recommend self-service investment options when appropriate.
- Generate new business leads and opportunities through salesforce platform - Client Central; deploying inbound and outbound calls, scheduling meetings, and growing client relationships.
- Collaborate with all lines of business - Lending partners, Financial Advisors, Business Banking, to tailor solutions for clients with more complex banking needs.
- Held Finra series 6 and FL 2-14 Life and Annuity Licenses.
Small Business Specialist and Manager on Duty
JPMorgan Chase
03.2018 - 11.2021
- Responsible for small business activities including the opening / maintenance of new business checking & savings accounts, credit cards and cash management solutions.
- Manage assigned business customers and proactively meet with them - in person and over the phone - to deepen relationships, discover business financial needs and introduce clients to business partners.
- Identify clients with need to increase business cash flow - pitch business loan proposals based on business necessities - closing in average 250k t0 300k per quarter.
- Analyze branch P&L to maximize profits, discuss and suggest areas of improvement with Branch Manager, guide staff and help implement new metrics.
- Conduct team meetings / sales meetings, assist in the coaching and development of other Bankers and branch staff.
Personal Banker
JPMorgan Chase
03.2016 - 09.2018
- Performed in-depth financial assessments to identify client needs and successfully opened and managed a high volume of checking, savings, and certificate of deposit accounts, aligning products with customer goals.
- Guided clients through loan applications for mortgages, helocs, auto loans, business lines of credit, and credit cards; prepared and submitted loan worksheets to the processing department for successful closing.
- Referred high-potential clients to Financial Advisors, Business Relationship Managers, and Private Bankers, contributing to significant growth in branch balances and investment portfolios.
Co-Founder & Former Treasurer
Fiu Men's Club Soccer
01.2016 - 01.2017
- Supervised and lead tryouts, assisted coaching staff manage soccer sessions and selected potential players to join the team.
- Prepared club's budget, presented to board for approval, ensured club activities adhered to budget and allocated club's capital appropriately.
- Administered member dues, maintained accurate financial records, organized fundraisers to reduce financial burden on club members.
Senior Teller
JPMorgan Chase
01.2015 - 02.2016
- Accurately processed daily transactions, including deposits, withdrawals, loan payments, CD and IRA withdrawals, bond redemptions, and issuance of cashier’s checks and money orders, while maintaining a balanced cash drawer and ensuring compliance with bank policies.
- Managed and served as the custodian of an ATM, performing daily settlements and conducting monthly audits to ensure accurate reporting and operational efficiency.
- Delivered exceptional customer service by addressing client inquiries, resolving account discrepancies, and promoting bank products to enhance customer satisfaction and drive revenue.
Education
Bachelor of Business Administration - International Business
Florida International University
Miami, FL08.2017
Certificate in Entrepreneurship -
Florida International University
Miami, FL05.2017
Associates of Arts - Business Administration
Miami Dade College
Miami, FL05.2015
Skills
- Trilingual - Portuguese, English, Spanish
- Relationship Management/Development
- Sales
- Entrepreneurial Attitude
- Customer Service
- Business Lending
- Finance & Banking
- Account Management
- Salesforce
- Microsoft Office
Timeline
Business Relationship Manager
JPMorgan Chase
12.2021 - Current
Licensed Relationship Banker
JPMorgan Chase
10.2018 - 11.2021
Small Business Specialist and Manager on Duty
JPMorgan Chase
03.2018 - 11.2021
Personal Banker
JPMorgan Chase
03.2016 - 09.2018
Co-Founder & Former Treasurer
Fiu Men's Club Soccer
01.2016 - 01.2017
Senior Teller
JPMorgan Chase
01.2015 - 02.2016
Bachelor of Business Administration - International Business
Florida International University
Certificate in Entrepreneurship -
Florida International University
Associates of Arts - Business Administration
Miami Dade College
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