Igor Ptitsyn
Shoreham,NY
Summary
Bringing a level of healthcare-related technical experience and positivity to the workplace. I excel in customer service and have strong critical thinking skills to get issues resolved in a timely manner. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
IT Specialist / Business Intelligence Analyst
Visiting Nurses Association of Florida
Tampa, FL
09.2021 - 12.2023
- Lead administrator of EMR System (HCHB/Homecare Homebase).
- Created reports using Tableau software and distributed reports to executive staff on a daily, weekly, and monthly basis.
- Answered Help Desk calls and resolved issues for both office staff and field staff.
- Created Active Directory account and setup OKTA profile for new hires.
- Assisted with implementation of API between ADP and HCHB.
- Troubleshooting of issues with Allworx Phone system. Created new extensions and call routes in the system
- Provided excellent customer service when resolving issues remotely or in person
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy
- Resolved hardware issues including replacing parts as necessary.
- Used various healthcare platforms to pull analytical data on company and its services
IT Specialist
Visiting Nurse Association of Albany
Albany, NY
09.2015 - 06.2020
- Lead administrator for EMR system (HCHB/Homecase Homebase)
- Answered Help Desk calls troubleshooting issues of both office and field staff
- Configured Android tablets to be used by new hire field staff
- Created reports and distributed them to executive staff on a daily, weekly, and monthly basis.
- Managed and updated company website
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted in implementation of Electronic Visit Verification system
- Created user accounts, set up permissions, and monitored system security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Education
Bachelor of Arts - Informatics
University At Albany (SUNY)
Albany05-2015
Skills
- HCHB
- HCHB Analytics Super User
- Medalogix
- SHP
- Worldview
- Celltrak
- MS Office
- HTML/CSS
- Javascript
- Technical Support
- Software Installation
- Hardware and Peripherals
Languages
English
Full Professional
Russian
Elementary
Timeline
IT Specialist / Business Intelligence Analyst
Visiting Nurses Association of Florida
09.2021 - 12.2023
IT Specialist
Visiting Nurse Association of Albany
09.2015 - 06.2020
Bachelor of Arts - Informatics
University At Albany (SUNY)
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