Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Igor Rodriguez

Rock Hill,SC

Summary

Highly organized, hardworking, proactive and punctual with team-oriented mentality and multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of service Industry practices and market conditions.

Overview

10
10
years of professional experience

Work History

Taproom Director of Operations

Sycamore Brewing
Charlotte, NC
05.2018 - 06.2023
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Assessed reports and adjusted workflows to realign with targets while delegating work.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Promoted products, increasing customer base and market share.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Store Manager

Fuel Pizza
Charlotte, NC
05.2015 - 05.2018
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Assessed reports and adjusted workflows and schedules to realign with targets.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Retail Manager

Tarry Market
Port Chester, NY
05.2013 - 02.2015
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Supported retail associates to drive quality performance and experiences for guests while delegating and prioritizing.
  • Prepared staff work schedules and assigned team members to specific duties based on customer demands.

Education

ServSafe & ServSafe Allergens -

NRA
2022

Brewing Foundation & Barista Foundation -

The Specialty Coffee Association
2021

Certified Beer Server -

CICERONE
2018

Fundamental of Management -

UCI
2015

Master Certificate in Food Service Management -

Cornell University
Ithaca, NY
2007

TOEFL -

ETS
2006

Hotel/Restaurant Management -

Penn Foster Career School
Scranton, PA
2006

Executive Certificate in International Management -

Thunderbird School of Global Management
Glendale, AZ
2006

Bachelor of Administrative Studies - Hotel And Restaurant Management

Universidad Fermin Toro
Venezuela
2000

Skills

  • Operations Oversight
  • Policy Development and Enforcement
  • Supplier Monitoring
  • Management Team Building
  • Decision Making
  • Revenue Forecasting
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Staff Scheduling
  • Administrative Management
  • Mathematical Calculation and Reasoning
  • Assignment Delegation
  • Team Leadership
  • Sales Tracking
  • Process Improvements
  • Hiring and Onboarding
  • Performance Evaluation and Monitoring

Languages

Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited

Timeline

Taproom Director of Operations

Sycamore Brewing
05.2018 - 06.2023

Store Manager

Fuel Pizza
05.2015 - 05.2018

Retail Manager

Tarry Market
05.2013 - 02.2015

ServSafe & ServSafe Allergens -

NRA

Brewing Foundation & Barista Foundation -

The Specialty Coffee Association

Certified Beer Server -

CICERONE

Fundamental of Management -

UCI

Master Certificate in Food Service Management -

Cornell University

TOEFL -

ETS

Hotel/Restaurant Management -

Penn Foster Career School

Executive Certificate in International Management -

Thunderbird School of Global Management

Bachelor of Administrative Studies - Hotel And Restaurant Management

Universidad Fermin Toro

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Igor Rodriguez