Summary
Overview
Work History
Education
Skills
Timeline
Generic

Igor Shpigelman

Solon,OH

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed over my work history. Recognized for fostering positive relationships and driving repeat business in fast-paced environments. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Fully attentive to detail to ensure product accuracy while engaging in positive experiences.

Overview

18
18
years of professional experience

Work History

Server/Head Bartender

Buffalo Wild Wings
04.2007 - Current
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Managed multiple tables while maintaining attention to detail and quality service standards.
  • Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender Shift Manager

Millers Ale House Bar and Grill
03.2015 - 02.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Trained new servers on menu offerings, service protocols, and best practices.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server/Bartender Shift Manager

Cap City Fine Diner
05.2015 - 03.2020
  • Collaborated with kitchen staff to ensure order accuracy and quality standards.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented strategies to enhance guest experiences and drive repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

International Studies - Business

Mount Union College
Alliance, OH

Computer Tech Major, Business Minor

Kent State University
Kent, OH

Computer Tech Major, Business Minor

Columbus State Community College
Columbus, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Order accuracy
  • Performance improvement
  • Task prioritization
  • Multitasking and organization
  • Point of sale (POS) system operations
  • Calm demeanor
  • Positive and professional
  • Attention to detail
  • Proficient in Microsoft Office Suite

Timeline

Server/Bartender Shift Manager

Cap City Fine Diner
05.2015 - 03.2020

Server/Bartender Shift Manager

Millers Ale House Bar and Grill
03.2015 - 02.2022

Server/Head Bartender

Buffalo Wild Wings
04.2007 - Current

International Studies - Business

Mount Union College

Computer Tech Major, Business Minor

Kent State University

Computer Tech Major, Business Minor

Columbus State Community College

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