Igor Skrget
Frisco,TX
Summary
Dynamic leader with a proven track record at Caliber Auto Care, enhancing operational efficiency and fostering staff development. Excelled in operations management and team leadership, driving continuous growth and high customer retention. Skilled in interdepartmental collaboration and decision-making, achieving significant improvements in productivity and service quality.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated and inspiring professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lube Center Manager
Caliber Auto Care
05.2021 - Current
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
Public Safety Officer
UT Southwestern
06.2013 - 02.2020
- Patrolled assigned areas on foot or by vehicle as assigned. Mainly parking lots and garages.
- Responded to calls over the hand-held radio for building damages, water leaks, parking lot arms, and coordinated/communicated with appropriate personnel/vendors to resolve any issues at hand.
- Specifically assisted all personnel with diagnosis and repair of parking lot/garage gate arms and electric components due to the technical school training I have received in electrical systems, components, circuits, wiring, etc.
- Collaborated with law enforcement to share intelligence, coordinate responses, and support investigations into criminal activity.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
- Answered emergency calls from dispatch to help citizens, students, staff and faculty members.
- Managed traffic flow in all parking areas during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety and proper function of all gate arms and traffic flow.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Cashier/Customer Service Representative
Target
07.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Associate's Of Occupational Studies - Automotive Technology
Universal Technical Institute
Irving, TX03.2021
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Staff hiring
- Sales proficiency
- Staff Development
- Sales management
- Business Development
- Customer Service
- Decision-Making
- Team Leadership
- Effective leader
Certification
- Certified State Inspector, Caliber Auto Care
Languages
English
Full Professional
Croatian
Professional Working
Spanish
Elementary
Timeline
Lube Center Manager
Caliber Auto Care
05.2021 - Current
Public Safety Officer
UT Southwestern
06.2013 - 02.2020
Cashier/Customer Service Representative
Target
07.2012 - 05.2013
Associate's Of Occupational Studies - Automotive Technology
Universal Technical Institute
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