Igor Zybert
West Babylon,NY
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Construction Assistant
Kazpol Construction
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Identified and fixed issues during phases of production.
Administrative Assistant
Milicia Electric Corp
04.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Office Clerk/Receptionist
PC Richard and Son
09.2016 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Representative / Bookkeeper
Best Market
06.2014 - 08.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
GED -
North Babylon High School
North Babylon, NYBachelor's in Computer Information Systems -
Farmingdale State College
New York, NY12.2020
Associates in Information Technology -
Suffolk County Community College
Brentwood, NY01.2016
Skills
- Microsoft Office
- Customer Service
- Technical Writing
- Microsoft Windows
- Bookkeeping
- Human Resources
- Microsoft Outlook
- Office Administration
- Database Management
- Appointment Scheduling
- Document Control
- Calendar Management
- Workflow Optimization
- Staff Management
- Inventory Control
- Database Entry
Languages
Polish
Native or Bilingual
Timeline
Administrative Assistant
Milicia Electric Corp
04.2021 - Current
Office Clerk/Receptionist
PC Richard and Son
09.2016 - 04.2021
Customer Service Representative / Bookkeeper
Best Market
06.2014 - 08.2016
Construction Assistant
Kazpol Construction
GED -
North Babylon High School
Bachelor's in Computer Information Systems -
Farmingdale State College
Associates in Information Technology -
Suffolk County Community College
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