KINGDOM IGWE
Ridgeland,SC
Summary
Proficient in administration, marketing, customer service and business management. Experienced in project management, product marketing, inventory & facility management, procurement, leasing with Public relation (PR), peace and conflict resolution, teaching, Microsoft Word/Excel. Exceptional at using available resources to provide desired results.
Overview
6
6
years of professional experience
Work History
Project Officer Coordinator
Ifymar Global Services
10.2020 - 03.2023
- Interfaced with all 10 Business Units (dept.),for information gathering to generate weekly report
- Developed and deepened relationships with key stakeholders.
- Kept senior management well-informed by preparing and presenting project status reports.
- Prepared, organize and distribute all necessary project materials
- Partnered with project team members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications
- Ensured all project records where secured and stored in required formats and locations
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Monitored project progress, identified risk and took corrective actions as needed.
Procurement & Facility Manager
Engineering For Kids Nigeria
09.2018 - 11.2019
- Oversaw more than 25 purchases on daily basis
- Performed Inventory control of incoming and outgoing equipment
- Checked Safety, operation and maintenance of facilities
- Negotiations with market suppliers
- Manage store keeping and inventory control of supplies/purchases
- Implement Process planning and coordination.
- Skilled at working independently and collaboratively in a team environment
Customer Service Officer
Long Rich Company, Ada-George
03.2017 - 05.2018
- Verified over 50-70 customers’ identification
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfactions by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Utilized customer service software to manage interactions and track customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Science - Business Education & Marketing
Rivers State University
Portharcourt, Nigeria09.2017
Certification -
Institute For Vocational And Technical Studies
Portharcourt, Nigeria04.2017
High School Diploma -
Government Secondary School
Rivers State, Nigeria06.2012
Skills
- Effective Communication,
- Multitasking
- Problem Solving/Flexibility
- Data analysis/negotiation skills
- Customer service
- Microsoft word/excel, stress
- Report writing
- Business marketing
- Strategic planning
- Innovative
- Program Coordination/Planning
Timeline
Project Officer Coordinator
Ifymar Global Services
10.2020 - 03.2023
Procurement & Facility Manager
Engineering For Kids Nigeria
09.2018 - 11.2019
Customer Service Officer
Long Rich Company, Ada-George
03.2017 - 05.2018
Bachelor of Science - Business Education & Marketing
Rivers State University
Certification -
Institute For Vocational And Technical Studies
High School Diploma -
Government Secondary School
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