IGWEZE EKWEONU

• Warmly greeted and assisted all visitors, vendors, and employees upon arrival at the IMF headquarters, ensuring a positive and welcoming experience.
• Answered and forwarded all incoming calls to the appropriate receiver, ensuring efficient communication and timely response to inquires.
• Monitored all activity going in and out of the IMF visitor centers (HQ1 & HQ2), maintaining a vigilant eye on security and ensuring adherence to protocol.
• Implemented stringent badge verification procedures following Security Operation Procedures using CCure900, maintaining the integrity and security of the premises.
• Facilitate the issuance of IMF visitor, participant, and temporary badges promptly upon request, ensuring smooth access for authorized individuals.
• Demonstrated excellent communication skills by promptly corresponding and responding to all emails from IMF staff and security personnel, fostering effective coordination and information exchange.
• Conducted thorough X-Ray scanning and badge scanning procedures to uphold the safety and security standards of the IMF headquarters.
• Assumed responsibility for uploading detailed information of visitors, participants, spouses, and VIP dignitaries to the IMF intranet in preparation for upcoming visits, following approval from the Global Security Operations Center (GSOC) or IMF Security.

• Presented and clearly explained insurance policy options based on clients' needs and goals.
• Developed appropriate quotes based on risk information.
• Promoted client retention through high-quality service and follow through.
• Pushed through objectives and persuaded clients to purchase policies by applying advanced sales abilities.
• Reviewed policy documents for accuracy prior to issuing them to clients.
• Assessed client risk profiles and recommended appropriate coverage plans.
• Utilized industry software tools such as rating engines and quoting systems.
• Provided advice to customers on insurance-related matters.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Identified needs of customers promptly and efficiently.
• Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
• Rewrote and reinstated insurance policies, following underwriting and business rules.
• Ensured that all required documents are properly filled out before submission.
• Developed appropriate quotes based on risk information.
• Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Provided advice on financial planning and insurance policies.
• Processed applications and paperwork related to policy issuance or renewal.
• Advised clients on coverage amounts needed based on individual circumstances.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.

• Created presentations summarizing key features of employee benefit programs.
• Processed benefit enrollment forms, changes, and terminations.
• Researched and resolved employee inquiries regarding benefits programs.
• Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
• Developed and distributed communications materials to educate employees about their benefits and any changes.
• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
• Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
• Provided assistance to plan participants by explaining benefits information to ensure educated selections.
• Assisted employees with enrolling in benefit plans and explained plan options.
• Checked accuracy and completeness of benefits applications and documents.
• Advised management on strategies to reduce overall cost of employee benefit programs.
• Reviewed employee enrollments to verify accuracy, inputting information into company database.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
• Checked inventory and selected products from specific locations based upon availability
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
• Maintained tidy and organized warehouse environment to comply with cleanliness standards
• Performed proper lifting and handling techniques to maintain safe working environment

• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries
• Developed and maintained positive rapport with passengers and other airport personnel
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
• Safeguarded transportation operations at commercial airports and railway stations
• Monitored security checkpoints for compliance with applicable security protocols

• Used automated mail processing equipment to sort and collate mail
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
• Followed safety protocols while handling and sorting mail for personal safety purposes
• Utilized physical strength to move mail and packages of varying sizes and weights
• Operated mail processing machine to sort and package incoming and outgoing mail