Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Generic
Norrica Linkous

Norrica Linkous

Grand Prairie,TX

Summary

Enthusiastic client services professional with strong background directly interfacing with so we si customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

14
14
years of professional experience

Work History

Planogram Specialist

Wonolo
03.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Work Readiness program

Oneway Restorations
05.2023 - 12.2023
  • Leadership training
  • Problem solving
  • Time management
  • Creative thinking
  • Computer training (MOS)

The Grand Resort and spa
04.2022 - 09.2022
  • Supporting company leadership and supervising administrative department activities for staff members
  • Greeting office visitors and directing them to the appropriate parties
  • Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry
  • Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts
  • Making travel arrangements and preparing documents, presentation materials, and facilities for meetings
  • Entering and updating company, employee, and client records
  • Ordering, storing and distributing office supplies
  • Maintaining, repairing, or replacing office equipment
  • Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs
  • Providing basic bookkeeping services
  • Eligible for rehire

Home Health Aide

Private Practice
02.2017 - 09.2022
  • Maintained clean and well-organized environment for client happiness and safety
  • Assisted clients with bathing, dressing and incontinence care
  • Helped clients stay happy and healthy by providing mental and emotional support
  • Improved patient outlook and daily living through compassionate care
  • Assisted with client personal care needs to foster independence and well-being
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
  • Planned optimal meals based on established nutritional plans

Administrative Assistant

Atlanta Cheaper Gutter Cleaner
04.2011 - 10.2019
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Directed customer communication to appropriate department personnel
  • Tracked and submitted employee timesheets to prepare for payroll processing
  • Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing
  • Monitored scheduling and event coordination for corporate fundraisers and executive meetings
  • Screened visitors and directed to specific location for office safety
  • Checked stock to determine inventory levels and maintain office supply products
  • Managed electronic calendars using [Software] and scheduled meetings, appointments and conference calls
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.

Pro Services Specialist

Lowes Home Improvement
03.2013 - 10.2018
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
  • Interacted with 35 guests per day to deliver positive, fun experience
  • Collaborated with peers to deliver consistent service and promote customer retention
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks
  • Trained new employees on ride operations, pointing out safety mechanisms and features
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
  • Assisted patrons with unloading and loading to remain compliant with safety regulations

Lead Sales Associate

Lord and Taylor, A Division of May
06.2011 - 08.2013
  • Processed payments and returned accurately receipts, cash, coin and cards to customers
  • Checked store shelves and restocked products from inventory in back room
  • Delivered quality customer service while cultivating client satisfaction and loyalty
  • Scanned and bagged items and operated cash register to check out store patrons
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items
  • Negotiated sales and pricing with new and existing clients
  • Researched items at other locations to find products requested by shoppers
  • Reported sales metrics and statistics to management and stakeholders

Education

Job Readiness - Computer Science

New Hope Enterprises
04.2012

JROTC Military Marine - General Studies

Governor Thomas Johnson High
09-2009

High School Diploma - undefined

Morse High School
06.2007

Skills

  • Data Entry
  • Documentation
  • Mail Management
  • Sales Plan Implementation
  • Check Processing
  • 10-Key Proficiency
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Customer Service
  • Closet Detailing
  • Ergonomics and Safety Training
  • Exceptional Time Management
  • Able to Lift 50 Lbs
  • Detail-Oriented
  • Work Planning and Organization
  • Floor Cleaning
  • Polishing and Waxing
  • Guest Service and Support
  • COVID-19 Safety Procedures Regulations
  • Microsoft Office Suite
  • Multi-Line Telephone Sys
  • Leadership training
  • Problem solving
  • Time management
  • Creative thinking
  • Computer training (MOS)
  • Team performance improvement

Certification

  • Mobile Elevating Work Platforms Operator Training – International Powered Access Federation (IPAF).
  • ACE - Adobe Certified Expert, Photoshop
  • LiveChat Expert LiveChat, Inc.
  • Certified Support Manager (CSM) - HDI.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig Work

Work Location

RemoteOn-Site

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Windows

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

Writing

Timeline

Work Readiness program

Oneway Restorations
05.2023 - 12.2023

Planogram Specialist

Wonolo
03.2023 - Current

The Grand Resort and spa
04.2022 - 09.2022

Home Health Aide

Private Practice
02.2017 - 09.2022

Pro Services Specialist

Lowes Home Improvement
03.2013 - 10.2018

Lead Sales Associate

Lord and Taylor, A Division of May
06.2011 - 08.2013

Administrative Assistant

Atlanta Cheaper Gutter Cleaner
04.2011 - 10.2019

High School Diploma - undefined

Morse High School

Job Readiness - Computer Science

New Hope Enterprises

JROTC Military Marine - General Studies

Governor Thomas Johnson High

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