Ihab Diab
Las Vegas
Summary
Dynamic and detail-oriented individual with a proven track record in delivering high-quality service and managing data effectively. Skilled in problem-solving and data analysis, with a strong ability to work independently and collaboratively to achieve goals and enhance performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Frontend Developer
Necessary Behavior
09.2022 - Current
- Responsible for enhancing and maintaining the web development process (design, development, and deployment), enhancing usability and accessibility of the website and assisting with the overall user experience of the website
- Maintaining internal and external-facing web applications using HTML, CSS, and JavaScript to create interactive web applications
- Collaborating internally with both the marketing and systems teams to assess project needs
- Building reusable code and libraries for future use
- Ensuring the technical feasibility of the website including desktop, tablet and mobile viewability
- Worked closely with UX/UI designers to translate their designs into functional web applications.
Customer Retention Specialist
LIFCO
12.2018 - 08.2021
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Analyzed client usage patterns to identify potential churn risks and implement proactive measures.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
Education
Bachelor's Degree of Business Administration - Management Information Systems
Lebanese International University
07.2018
Skills
- Front End Web Development
- Problem-Solving
- Attention to Detail
- Analytical Thinking
Certification
- Certified ScrumMaster (CSM)
Timeline
Frontend Developer
Necessary Behavior
09.2022 - Current
Customer Retention Specialist
LIFCO
12.2018 - 08.2021
Bachelor's Degree of Business Administration - Management Information Systems
Lebanese International University
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