Ihaly Rodriguez
Kennewick,WA
Summary
Adept at customer service, demonstrated through a proven track record at Taqueria El Sazon, I excel in fast-paced environments, ensuring high accuracy in money handling and fostering strong customer relations. My ability to quickly adapt and communicate effectively, coupled with a commitment to excellence, has significantly enhanced customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Cashier
Taqueria El Sazon
11.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
McDonald’s
04.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Ticketing Assistant
Pasco Processing
03.2018 - 02.2022
- Wrapped and ticket every package before going to the freezer to be shipped out to stores
- Made sure all food was packed and safe
- Made sure no packages were damaged
- Made count of the quantity of each package
- Supervised the quality of the food and packaging
Education
Medical Assistant - Medical Assisting
UEI College
Bakersfield, CA09.2022
High School Diploma -
Foothill High School
Bakersfield, CA05.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Order Taking
Languages
English and Spanish
Native or Bilingual
Timeline
Cashier
Taqueria El Sazon
11.2023 - 07.2024
Cashier
McDonald’s
04.2022 - 12.2022
Ticketing Assistant
Pasco Processing
03.2018 - 02.2022
Medical Assistant - Medical Assisting
UEI College
High School Diploma -
Foothill High School
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