Chigozie Denwigwe
London,ON
Summary
Detail-oriented and experienced IT Support Engineer with over 15 years of diverse experience in network administration, user support, and IT infrastructure management. Proven ability to manage and support both internal and external IT operations, ensuring seamless functionality and efficiency. Holds multiple professional certifications, including Red Hat Certified Engineer (RHCE) and Cisco Certified Network Associate (CCNA). Adept at troubleshooting complex technical issues, providing exceptional user support, and implementing effective IT solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head, Services Unit
National Pension Commission
07.2021 - Current
- Engaged with state government officials to facilitate the adoption of the CPS
- Acted as IT Liaison Officer for the Zonal Office
- Managed vendor performance and ensured regular maintenance of commission's assets.
IT Support Engineer
National Pension Commission
02.2015 - 07.2021
- Provided internal and external user support on the Risk Management Analysis Software (RMAS)
- Administered network systems and provided end-user support.
IT Liaison Officer for Zonal Offices
National Pension Commission
09.2012 - 02.2015
- Provided online IT support and managed financial accounting for zonal office expenses
- Oversaw facility management and procurement activities.
Systems Engineer
National Pension Commission
11.2010 - 09.2012
- Conducted hardware maintenance and network administration
- Managed user administration on Active Directory and monitored servers at the data center.
IT Support Specialist
National Pension Commission
08.2009 - 11.2010
- Similar responsibilities as listed above during contract period.
NYSC IT Support
National Pension Commission
09.2008 - 07.2009
- Supported hardware maintenance, network administration, and user administration on Active Directory.
Assistant Faculty (Trainee)
Complete Open Source Solutions
06.2008 - 08.2008
- Assisted students with RedHat certification exam preparation.
Network Administration Volunteer
Intercom Data Networks
11.2007 - 03.2008
- Provided network administration and system/user support.
Intern
Delta Afrik Engineering Ltd
07.2006 - 01.2007
- Conducted computer-aided design for offshore platforms.
Factory Manager
Philips Industries Ltd
01.2003 - 02.2006
- Managed factory operations and staff.
Education
B. Eng in Civil Engineering -
Federal University of Technology
Owerri, Imo StateB. Eng in Civil Engineering -
Federal University of Technology
Owerri, Imo StateCertified IT Support Administrator -
Zoom Technology
01.2008
Certified Zoom Networks & WAN Engineer -
Zoom Technology
01.2008
Civil AutoCAD Course -
Dreams Media Solutions
01.2008
Complete Open Source Solutions Linux Administrator -
Complete Open Source Solutions (COSS)
01.2008
Certified IT Support Administrator -
Zoom Technology
01.2008
Certified Zoom Networks & WAN Engineer -
Zoom Technology
01.2008
Civil AutoCAD Course -
Dreams Media Solutions
01.2008
Complete Open Source Solutions Linux Administrator -
Complete Open Source Solutions (COSS)
01.2008
Skills
- Windows (98, ME, XP & Vista)
- Windows Server 2003
- RedHat Enterprise Linux 5
- Fedora
- MS Office Suites (9x-2007)
- VMware
- Cisco Routers
- Cisco Catalyst Switches
- Cisco WAPs
- Linksys WAPs
- IRG 15/S2 Shiron Satellite Modem
- Cabling
- LAN/WAN
- Cisco IOS
- RIP
- EIGRP
- OSPF
- VLAN
- VTP
- STP
- Frame Relay
- ACL
- Active Directory
- TCP/IP
- DHCP
- POP3
- SMTP
- HTTP
- WINS
- FTP
- Telnet
- Fluent in English (Oral & Written)
- Quick learner with strong analytical and interpersonal skills
- Excellent communication, documentation, and reporting abilities
- Ability to work independently and as part of a team
- Proven problem-solving skills and the ability to meet targets and deadlines
Certification
- Red Hat Certified Engineer (RHCE) # 805008982933015
- Microsoft Certified Professional (MCP)
- Autodesk Certified Professional: AutoCAD
- Information Technology Infrastructure Library (ITIL)
- Microsoft Certified Technology Specialist (MCTS)
- Cisco Certified Network Associate (CCNA)
- ISO/IEC 27001 Lead Implementer - EN | PECB
Training
- Structural Analysis Computer Software SACS - 2006
- Microsoft Office Productivity Tools Course (Intermediate Level) - 2011
- Oracle Database 10G: Introduction to SQL (Fundamentals) - 2011
- Business Writing Skills Course
- Fundamentals of Financial Markets' Course - 2011
- Personal Effectiveness at Work & Team Building Course - 2011
- Effective Communication and Presentation Skills - 2011
- Oracle Database 11G: Administration Workshop I - 2012
- Pension Examiners Course, Fourth Run - 2013
- Examination for Non-Examiners Course - 2013
- Introduction to Compliance Examination - 2014
- Financial Accounting for Non-Finance Managers - 2014
- E-Records Management Workshop - 2015
- Sustainability Strategy, Leadership and Management for the Public Sector - 2015
- Federal Reserve Bank USA Technology Risk-Based Supervision - 2016
- AutoCAD Civil 3D Training for Road Design - 2016
- Concrete Bridge Design Training - 2016
- Design of Reinforced Concrete Structures Using Orion - 2017
- ISO27001 Lead Implementer - 2017
- Plan, Design & Model Water Distribution Systems Using EPANET - 2018
- Design and Modeling of Urban Drainage, Stormwater, and Sewer Networks Systems Using EPA SWMM - 2018
- Project Management Professional - 2018
- Configuring Cisco Nexus 5000 Switches - 2019
- Entrepreneurship in Emerging Economies - 2022
- Effective Managers of 21st Century Organizations - 2022
- Succession Planning and Mentoring - 2023
References
Available upon request
Timeline
Head, Services Unit
National Pension Commission
07.2021 - Current
IT Support Engineer
National Pension Commission
02.2015 - 07.2021
IT Liaison Officer for Zonal Offices
National Pension Commission
09.2012 - 02.2015
Systems Engineer
National Pension Commission
11.2010 - 09.2012
IT Support Specialist
National Pension Commission
08.2009 - 11.2010
NYSC IT Support
National Pension Commission
09.2008 - 07.2009
Assistant Faculty (Trainee)
Complete Open Source Solutions
06.2008 - 08.2008
Network Administration Volunteer
Intercom Data Networks
11.2007 - 03.2008
Intern
Delta Afrik Engineering Ltd
07.2006 - 01.2007
Factory Manager
Philips Industries Ltd
01.2003 - 02.2006
B. Eng in Civil Engineering -
Federal University of Technology
B. Eng in Civil Engineering -
Federal University of Technology
Certified IT Support Administrator -
Zoom Technology
Certified Zoom Networks & WAN Engineer -
Zoom Technology
Civil AutoCAD Course -
Dreams Media Solutions
Complete Open Source Solutions Linux Administrator -
Complete Open Source Solutions (COSS)
Certified IT Support Administrator -
Zoom Technology
Certified Zoom Networks & WAN Engineer -
Zoom Technology
Civil AutoCAD Course -
Dreams Media Solutions
Complete Open Source Solutions Linux Administrator -
Complete Open Source Solutions (COSS)
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