Ihenyen Ejodame
General Manager
Forney,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Proven expertise in boosting guest satisfaction (+40%), reducing operational costs (-20%), and enhancing team efficiency (+60%). Strong background in finance, revenue management, luxury guest experience optimization, and hospitality compliance. Adept at budgeting, cost control, and vendor negotiations to drive profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager Account
Sheraton Hotel-TownePark LLC
05.2025 - Current
- Directed and oversaw all on-site valet operations, delivering seamless, high-quality guest experiences from arrival to departure.
- Ensured adherence to service standards, safety protocols, and operational efficiency across teams.
- Developed and managed detailed, location-specific operating budgets. Monitored financial performance through regular reporting, implemented cost control measures, and ensured profitable service delivery within established margins.
- Designed and executed dynamic pricing models based on market trends, client feedback, seasonal demand, and location-specific data. Optimized pricing strategies to maintain competitiveness and drive consistent revenue growth.
- Maintained full profit and loss accountability; tracked KPIs, analyzed variances, and took corrective action to meet or exceed financial targets.
- Recruited, trained, and managed cross-functional teams, fostering a high-performance culture centered on accountability, customer service, and operational excellence.
- Acted as primary liaison with clients and partners, ensuring alignment with expectations, resolving service issues promptly, and driving contract renewals through exceptional service delivery.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Resort General Manager
Club Wyndham
04.2022 - 05.2025
- Turned around the OE score from 82% to 97% in six months.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Elevated operational efficiency by 60%, leading to improved staff retention, morale, and guest satisfaction; instrumental in achieving a 25% performance-based bonus for exceptional results.
- Room Revenue, ADR forecasting, labor cost.
- Championed guest service excellence by implementing tailored staff development plans, fostering a culture of accountability, and exceeding operational benchmarks.
Restaurant General Manager
Tikka Masalaa Indian Restaurant
03.2019 - 04.2022
- Calculated the average checks, menu engineering, food cost reduction and menu psychology.
- Devised and implemented a cost-effective inventory system, resulting in a 20% reduction in operational costs.
- Prepared restaurant financials, inspected covers, table turnover, kitchen costs, labor cost, forecast, cogs.
Assistant Resort General Manager
The Jewel Runaway Beach and Golf Resort
01.2011 - 03.2019
- Administered and oversaw a comprehensive guest relations program, increasing positive online reviews by 30%.
- Developed and implemented comprehensive strategies to reduce food and labor costs, optimize kitchen operations, and enhance table turnover rates by 20%.
- Oversaw daily operations, ensuring safety and exceptional guest experiences.
- Implemented a training program across all restaurants and HK, ENG, FD achieving a 30% overall improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
Bachelor of Science - Best Practices for Prompt Engineering
Google
Los Angeles, CA01.2024
Bachelor of Science - Business Administration And Management
Madonna University
Okija04.2005
Associate of Science - Six Sigma White Belt
Six Sigma Certificate
Wisconsin Dells, WI09-2021
Associate of Arts - Early Learning And Child Care
Harvard University
Cambridge, MA01.2020
Skills
- Hotel Revenue Management
- Guest Experience Optimization
- Budgeting & Cost Control
- Hospitality Compliance
- Operations management
- Team player
- Process & Efficiency Improvements
- Operational Excellence
- Efficient multi-tasker
- Effective leader
- Leadership and team building
- Problem resolution
Accomplishments
- Manager of the Year
- Recognized for outstanding leadership and operational excellence.
- Producer of the Year
- Awarded for exceptional creativity and success in film production.
- Published Author
- Currently published 20 books
Affiliations
- Rotary International
Certification
- Six Sigma White Belt - 2021
SKILLS & LANGUAGES
Management Skills: Operations Management, Leadership and team building, Financial Acumen, Hospitality Management
Customer Relations: Customer service, Sales and Marketing
Organizational Skills: Organization Skills, Budgeting
Technical Skills: Computer Skills
People Skills: Working with all personality types.
Language Proficiency: English, Patois, Yoruba
Languages: Yoruba, English
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Homelessness Outreach
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Learning new cooking techniques and expanding my culinary skills
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Outdoor Recreation
- Horseback Riding
Timeline
General Manager Account
Sheraton Hotel-TownePark LLC
05.2025 - Current
Assistant Resort General Manager
Club Wyndham
04.2022 - 05.2025
Restaurant General Manager
Tikka Masalaa Indian Restaurant
03.2019 - 04.2022
Assistant Resort General Manager
The Jewel Runaway Beach and Golf Resort
01.2011 - 03.2019
Bachelor of Science - Best Practices for Prompt Engineering
Google
Bachelor of Science - Business Administration And Management
Madonna University
Associate of Science - Six Sigma White Belt
Six Sigma Certificate
Associate of Arts - Early Learning And Child Care
Harvard University
Publications
- Bintah Counts from One to Ten
- Amazon
- A fun and educational children's book available on Amazon.
- Bintah's Wonderland
- An adventurous and laughter-filled book for young readers, available on Amazon.
- Bintah and the Mysterious Events
- Amazon Prime
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