Ibrahim Mushtaq

• Executed drive tests using TEMS investigation for various carriers such as GSM, LTE, and 5G to evaluate voice and data performance.
• Performed SSV, cluster, and troubleshooting tests regularly
• Utilized TEMS to gather data and create summary reports on drive test KPI performances
• Conducted nationwide drive tests on GSM/UMTS and CDMA carriers
• Supervised co-workers and provided instructions on E911 testing equipment usage
• Experience in analyzing logs, troubleshooting issues from field for GSM, LTE, 5G.
• Set up and tested various UE devices, configuring TEMS, Agilent, and Xcal.

• Collect drive test logs -Drive test for voice and data using Xcal and WIND for GSM, LTE, and 5G carriers
• Upload "Error Free" drive test data
• Create a naming convention for drive test files
• Ensure drive test data is stored on a server in a well-organized file structure readily available for clients
• Train techs for setting up the drive test kit, collecting data and troubleshoot issues
• Provide daily remote or onsite support to drive test teams including monitoring their progress and assisting them with any drive test kit or network issues hindering data collection

• Supporting the General Manager

Assisted with a range of duties, such as accounting tasks, payroll management, and delivering exceptional customer service

• Inventory Management

Managed the acquisition and liquidation processes of hotel inventory, encompassing furniture, fixtures, and equipment.

• Financial Administration

Maintained the financial aspects of AR and AP functions, ensuring timely receipt and disbursement of payments

• Reporting and Record-Keeping

Prepared and completed daily and monthly reports for the General Manager

• Reservations and Customer Service

Manage online and phone reservations

Provided information on hotel amenities, available rooms, and rates to guests

Respond to customer complaints in a timely and professional manner

• Housekeeping Coordination

Collaborated with housekeeping team to guarantee cleanliness, organization, and proper furnishings for guest rooms

• Managed high-pressure work environment while delivering exceptional customer service and creating positive guest interactions
• Executes standard food service tasks in adherence to established operational policies and procedures
• Demonstrates basic menu knowledge and responds courteously to guest inquiries
• Provided excellent customer service and food to all patrons
• Demonstrated attention to detail in maintaining high food quality, exceptional service standards, and impeccable cleanliness
• Ensured constant and adequate supply of ingredients were prepared in accordance with company specifications and local health regulations