Ihilani Carter

Branch Stocker:

• Handled the secure stocking, organizing, and replenishing of cash, coins, and financial instruments in vaults and teller drawers.
• Ensured accurate counts and documentation of cash shipments to maintain compliance with bank policies and federal regulations.
• Supported tellers and branch staff by preparing and distributing currency for daily operations.
• Monitored inventory levels of cash and supplies, initiating orders or transfers when needed.
• Maintained strict adherence to security procedures and protocols to safeguard assets.
• Assisted with end-of-day balancing, reconciliation, and vault audits.
• Worked collaboratively with branch personnel to ensure efficient cash flow and customer service.
• Maintained a clean environment and stocked needed items; Janitorial Work.

Customer Service Representative:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Bank Teller:

• Accurately processed customer transactions including deposits, withdrawals, transfers, and loan payments.
• Balanced cash drawer daily with a high degree of accuracy, ensuring compliance with bank policies.
• Delivered exceptional customer service by addressing account inquiries and resolving issues promptly.
• Promoted and referred banking products and services to meet customer needs.
• Monitored transactions for accuracy and fraud prevention in line with security regulations.
• Collaborated with branch staff to support smooth daily operations and achieve sales goals.

Stocker:

• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Enhanced inventory accuracy by diligently organizing, maintaining stockroom shelves and purchased products.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales inventory in work space.
• Reduced out-of-stock situations with regular monitoring of product levels in work area and online.
• Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
• Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
• Optimized workspace organization within the stock area, making it easier for self and colleagues to locate items quickly.
• Transported merchandise to sales inventory area and replenished out-of-stock and low-stock items.
• Labeled products for sale.
• Assisted in creating and organization for appealing merchandise display online.
• Managed timely and effective replacement of damaged or missing products.

Food Handler, Baker:

• Prepared, baked, and decorated a variety of pastries and desserts according to recipes and quality standards.
• Maintained a clean, organized, and sanitary work environment in compliance with food safety and health regulations.
• Operated ovens, mixers, and other bakery equipment safely and efficiently.
• Monitored inventory levels, rotated stock, and minimized waste through proper storage and portioning.
• Assisted customers with orders, provided product recommendations, and ensured excellent service.
• Collaborated with team members to meet daily production goals and deliver fresh, high-quality products.
• Adhered to strict hygiene and food handling procedures to ensure customer safety and satisfaction.

Cashier:

• Answered customer questions and provided detailed product information.
• Greeted customers in-person, and directed to requested products online.
• Assisted customers with special requests, enhancing their shopping experience online.
• Greeted and assisted customers with purchases, ensuring a friendly and welcoming atmosphere.
• Accurately processed cash, credit, and debit transactions while maintaining a balanced cash drawer.
• Handled bakery product sales, including pastries, drinks and custom orders.
• Packaged baked goods and maintained product displays for visual appeal.
• Monitored inventory levels, restocked items, and communicated shortages to team.
• Ensured cleanliness of the money storage/area, and followed food safety standards.
• Provided recommendations and upsold featured items to increase daily sales.

• Unloaded, sorted and stocked merchandise according to shop layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products on menus.
• Packed and distributed food products to customers.
• Maintained high customer satisfaction levels by preparing orders accurately.
• Supported kitchen team by being responsive and pitching in to complete tasks.
• Accurately received and distributed cash and card payments.
• Maintained a balanced cash drawer.

Stocker, Food Handler:

• Received, organized, and stocked food, beverages, and supplies to ensure smooth restaurant operations.
• Maintained clean, orderly, and well-stocked storage areas for easy access by kitchen and service staff.
• Monitored inventory levels, rotated stock, and checked expiration dates to minimize waste.
• Assisted with unloading deliveries and verifying accuracy against invoices.
• Followed food safety and sanitation guidelines to maintain compliance with health standards.
• Supported kitchen and front-of-house staff by quickly restocking items during peak service hours.
• Packed and distributed food products accurately and in a timely manner.

Cashier, Host:

• Handled customer payments, processed cash, credit, and mobile transactions with accuracy.
• Greeted guests and provided friendly, efficient service at the front counter and tables.
• Balanced cash drawer daily and maintained accurate transaction records.
• Assisted with order entry, take-out, and phone orders to ensure smooth operations.
• Resolved customer inquiries and complaints in a professional manner.
• Supported team by helping with food prep, cleaning, and restocking as needed.

Stocker:

• Maintained inventory of hair care products, grooming supplies, and retail merchandise to ensure consistent availability.
• Organized and restocked shelves, display areas, and storage rooms for a clean and professional presentation.
• Assisted barbers by preparing tools, sanitizing equipment, and replenishing supplies at workstations.
• Monitored product levels and reported shortages to manager to support timely reordering.
• Supported daily shop operations by keeping the environment neat, welcoming, and customer-ready.

Customer Service Representative, Sales Associate, Cashier:

• Provided friendly assistance to clients with product selection and purchases.
• Greeted and assisted customers, providing product knowledge and recommendations on grooming supplies and hair care products.
• Promoted and upsold retail items, contributing to increased sales and customer satisfaction.
• Handled transactions accurately, including cash and credit.
• Maintained cleanliness and organization of retail displays and front desk area.
• Scheduled and confirmed client appointments, ensuring efficient shop operations.
• Supported barbers with customer service needs, creating a welcoming and professional atmosphere.