Ihilani Ching
Waipahu,HI
Summary
Dynamic HR and Payroll professional with a proven track record in payroll administration and providing support to human resources. Recognized for streamlining processes, optimizing employee onboarding, and utilizing Microsoft Office to enhance efficiency. Skilled in multitasking and a dedicated team player committed to achieving success.
Overview
8
8
years of professional experience
Work History
Payroll & Human Resources Clerk
Pacific Shipyards International
03.2024 - Current
- Accurately enter daily time cards for all union employees to ensure proper payment for weekly payroll
- Work with the team to manage employee questions and concerns as they arise and escalate when needed.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Payroll Specialist II
Servco Pacific Inc.
05.2020 - 03.2024
- Managed all aspects of the payroll function including collecting information, processing payroll and incentives, timesheet assistance and sensitive employee information
- Handled Benefit Billing and Reconciliation so that payment can be processed to appropriate carriers
- Kept track of all Employee garnishments, levies and support orders while providing routine maintenance
- Be present to assist with various activities such as flu shot clinics, open enrollment and other Human Resources sponsored activities.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Payroll Services Coordinator
ProSevice Hawaii
02.2020 - 04.2022
- Worked on Onboarding tasks such as setting up drug tests, conducting background checks, I 9 Verifications and making sure all New Hire information is provided so that employee profiles can be created
- Processed payroll and provided support on complex questions to an assigned group of Clients totaling over 1000 Work Site Employees.
- Enhanced Client satisfaction by responding promptly to inquiries and addressing concerns professionally.
Reservations & Sales Coordinator
The Laylow, Autograph Collection
09.2018 - 01.2020
- Provided Administrative Support for the Director of Sales and Marketing and the Senior Sales Manager
- Was in charge of inputting guest reservations, group bookings, and worked on other event management.
Assistant Front Office Manager
The Laylow, Autograph Collection
08.2017 - 09.2018
- Kept track Human Resources Policies including attendance, uniform distribution, and disciplinary reports
- Drafted employee work schedules to fill coverage gaps.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Served as the Manager on Duty and communicated guest concerns and shift issues with other managers and departments.
Guest Services Supervisor
Park Shore Waikiki
09.2016 - 08.2017
- Supervised, trained and encouraged front desk agents in their work and daily duties
- Created processes and procedures to help maximize revenue with room upgrades, extensions, and reservations.
Education
Associates Degree in Science - Hospitality Management
KAPIOLANI COMMUNITY COLLEGE
Honolulu, HI05.2016
High School Diploma -
SAINT FRANCIS HIGH SCHOOL
Honolulu, HI06.2011
Skills
- Payroll Administration
- Benefits Administration
- Billing and Invoicing Experience
- Human Resources Support
Timeline
Payroll & Human Resources Clerk
Pacific Shipyards International
03.2024 - Current
Payroll Specialist II
Servco Pacific Inc.
05.2020 - 03.2024
Payroll Services Coordinator
ProSevice Hawaii
02.2020 - 04.2022
Reservations & Sales Coordinator
The Laylow, Autograph Collection
09.2018 - 01.2020
Assistant Front Office Manager
The Laylow, Autograph Collection
08.2017 - 09.2018
Guest Services Supervisor
Park Shore Waikiki
09.2016 - 08.2017
Associates Degree in Science - Hospitality Management
KAPIOLANI COMMUNITY COLLEGE
High School Diploma -
SAINT FRANCIS HIGH SCHOOL
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