Ihor D. Fryz
Data Center Operations Technician
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong work ethic and self-motivated. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
Montefiore Information Technology
01.2005 - Current
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Assisted with performing infrastructure readiness tests.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Senior Computer Operator
MasterCard
05.1994 - 12.2004
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Collaborated with other departments to identify and solve software issues.
- Wrote and updated detailed technical documentation for software applications.
- Established and maintained relationships with software vendors.
Senior Computer Operator
Merrill Lynch
08.1986 - 04.1994
- Assisted with updating technical support best practices for use by team.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Efficiently completed over [Number] production work orders under strict timelines and budgets.
- Retrieved information and performed data entry using appropriate computer programs.
- Maintained spreadsheets of data across multiple systems.
- Supported time-sensitive project input milestones by keeping team on-task.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Collaborated with other departments to identify and solve software issues.
- Established and maintained relationships with software vendors.
Education
Incomplete - Pharmacy
St. John's University
Jamaica, NYIncomplete - Computer Science
CUNY
New York, NYHigh School Diploma -
Gorton High School
Yonkers, NY06.1979
Skills
- Multilingual: English, Polish, Russian, some French
- Technical Troubleshooting
- Team Collaboration
- Data Center Infrastructure
- Problem Solving
- Operating Systems
- Computer Hardware Troubleshooting
- Data Backup
- A knowledgeable, organized and energetic team player
Accomplishments
Received multiple awards for Superior Performance Outstanding Teamwork - SPOT.
Languages
Ukrainian
Native or Bilingual
Polish
Elementary
Polish
Elementary
French
Elementary
Certification
Merrill Lynch Onsite Computer training
Tandem System Management Course
Data-Tech Institute Advanced PC Maintenance and Troubleshooting
Timeline
Data Center Operations Technician
Montefiore Information Technology
01.2005 - Current
Senior Computer Operator
MasterCard
05.1994 - 12.2004
Senior Computer Operator
Merrill Lynch
08.1986 - 04.1994
Incomplete - Pharmacy
St. John's University
Incomplete - Computer Science
CUNY
High School Diploma -
Gorton High School
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