Ihosvanny Mustelier
Branch Assistant Manager
Miami,FL
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 20 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
18
18
years of professional experience
Work History
English & Spanish Teacher
The International School Of Cuiaba
02.2020 - 01.2023
- Successfully improved Portuguese-speaking students' English and Spanish grammar and vocabulary levels through written and interactive activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated and graded students' essays, projects and exams.
- Employed visual and auditory approaches to make lessons more interesting and interactive for students.
- Supported student physical, mental, and social development using classroom games and activities.
- Tutored students struggling with course material.
- Provided grades and progress reports to evaluate student learning needs.
Assistant Branch Manager
Regions Bank
09.2018 - 08.2019
- Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions solutions.
- Resolves escalated customer and associate issues, primarily in Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Assists with educating surrounding community about best practices to achieve and maintain financial wellness.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Refers customers to internal team of experts when additional financial goals and needs are recognized.
- Assists branch leadership with new business development and partnerships with internal business partners.
- Ensures safe and sound banking practices including adherence to all applicable laws and regulations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 8 branch employees and made recommendations regarding performance evaluations.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 8-member team.
- Managed branch size of over $250 mm in deposits and team of 8 full and part-time employees.
Branch Sales Manager
Bank Of The West
01.2014 - 01.2018
- Managed $50mm Book of Business as Relationship Manager and Advisor, driving sales by 454% annually.
- Drive business development through cross-selling, increasing book of business by 350% quarterly.
- Conducted extensive client profiling to ensure financial well-being & offers improvement recommendations.
- Drive lead generation & optimization of services per household 25% by training employees in cross-referrals.
- Developed incentives for branch teams, encouraging cross-selling and optimizing sales strategies.
- Cross-functionally services both consumer & business loans through pre-underwriting and packaging.
- Conducted Stakeholder Presentations to onboard Executives in sales strategies and marketing initiatives.
- Bridges communication gaps between upper management, branch staff, financial institution, and clients.
- Partnered with Wealth Management and Business Banking Groups to ensure client expectations are met.
Financial Services Officer
Bank Of The West
09.2009 - 01.2014
- Contributed to $15mm in annual new deposit growth while procuring 35% increase in new client accounts,
- Led quarterly seminars & workshops focused on client prospecting through financial education & well-being.
- Provided expertise in business relationship management & lending, simultaneously building strategic networks.
- Participated in community outreach such as Junior Achievement, Feeding The Homeless, and other charities.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
Financial Services Consultant
Bank Of The West
09.2004 - 01.2009
- Articulated client solutions in terms of ROI.
- Worked with clients and finance companies to find optimal solutions for financing.
- Developed $9mm Book of Business through consistent client/market prospecting; driving sales by annually 650%.
- Drove business development through cross-selling, increasing book of business by 300% quarterly.
- Conducted extensive client profiling to ensure financial well-being and offers improvement recommendations.
- Drove lead generation & optimization of services per household 65% by training teams in cross-referrals.
- Developed incentives for employees, encouraging cross-selling and optimizing sales strategies.
- Provided recruiting, coaching, onboarding, and ongoing training & development for Tellers, FSCs, and Leads.
- Offered competitive commercial banking solutions and retail financing options.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Education
Associate of Science - Finance
Pasadena City College
Pasadena, CAHigh School Diploma -
Alhambra Adult Education
Alhambra, CA06.1998
Skills
- Regulatory Submissions
- Client Rapport-Building
- Accounting Software's
- International SWIFT payment
- KYC
- KYA
- Bilingual English/Spanish
- Treasury Management
- Risk Management
- Mortgage Lending
- Small Business Lending
- Consumer Lending
Accomplishments
- Supervised team of 8 staff members.
- Circle of Excellence
- Triple Crown Winner
- Documented and resolved cross-selling products which led to new customers account.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
English & Spanish Teacher
The International School Of Cuiaba
02.2020 - 01.2023
Assistant Branch Manager
Regions Bank
09.2018 - 08.2019
Branch Sales Manager
Bank Of The West
01.2014 - 01.2018
Financial Services Officer
Bank Of The West
09.2009 - 01.2014
Financial Services Consultant
Bank Of The West
09.2004 - 01.2009
Associate of Science - Finance
Pasadena City College
High School Diploma -
Alhambra Adult Education
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