Summary
Overview
Work History
Education
Skills
Timeline
Generic

IHUNNA MBATA

Douglasville,GA

Summary

I'm a dedicated team member with excellent communication skills and a pleasant demeanor. I'm also a responsible worker with experience in inputting information quickly into databases, logistics support, maintaining accurate records, restocking merchandise, cash and credit handling and assisting customers with product identification. Skilled in operating various equipment, meeting operational goals, and effective communication in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Front Desk Package Handler

FedEx
01.2025 - Current


  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Helped ship products
  • Input sender and recipient addresses
  • Sender and recipient addresses.
  • Accurately and efficiently input package details into FedEx's internal systems.


Retail Sales Associate

Tommy Hilfiger
10.2024 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Holiday Associate

Fitting Room Associate

Walmart
01.2024 - 07.2024
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Picked out correct sizes and colors according to each customer's specific interests.

Front Desk Assistant

Swifty Car Wash
09.2023 - 01.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Team Member/Cashier

Beauty Master
01.2023 - 05.2023
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
  • Received additional training in store roles such as increasing sales and providing back-up coverage to ensure that customers received the best possible service
  • Collaborated with customers to resolve issues and address customer complaints
  • Consistently met sales goals with excellent interpersonal communication skills and upselling expertise

Team Member/Cashier

Six Flags Over Georgia
09.2022 - 01.2023
  • I checked customer prices and processed sales by scanning barcodes
  • Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction

Education

Bachelors in Management Information Systems

Kennesaw State University
Kennesaw, Ga
05-2028

High School -

Douglas County High School
Douglasville, GA
05.2024

Skills

  • Extremely organized
  • Efficiently entered information into databases
  • Time management
  • Listening skills
  • Scheduling
  • Skillfully worked with new technology
  • Staff development
  • Customer relationship management
  • Cash Handling
  • File management
  • Conflict resolution
  • Self-motivated

Timeline

Front Desk Package Handler

FedEx
01.2025 - Current

Retail Sales Associate

Tommy Hilfiger
10.2024 - 01.2025

Fitting Room Associate

Walmart
01.2024 - 07.2024

Front Desk Assistant

Swifty Car Wash
09.2023 - 01.2024

Team Member/Cashier

Beauty Master
01.2023 - 05.2023

Team Member/Cashier

Six Flags Over Georgia
09.2022 - 01.2023

Bachelors in Management Information Systems

Kennesaw State University

High School -

Douglas County High School

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IHUNNA MBATA