Imani Hutchinson
Troy
Summary
Detail-oriented customer service expert with a solid foundation in banking operations. Skilled in cash management, transaction accuracy, and client communication. Adept at navigating complex customer inquiries and ensuring compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Dishwasher/Busser
Blacc Vanilla
Newburgh
07.2023 - 01.2025
- Ensured cleanliness and sanitation of dishes, utensils, and kitchen equipment to uphold health standards.
- Oversaw inventory of cleaning supplies and communicated restocking needs to management for uninterrupted operations.
Customer Service Associate / Gas Station Attendant
Circle K
Tucson
04.2022 - 03.2023
- Processed transactions accurately and performed secure money drops to ensure financial integrity.
- Stocked and replenished shelves, ensuring product availability and maintaining a clean store environment.
- Practiced food safety and adhered to company protocols to ensure compliance and customer safety.
Remote Customer Service
Amazon
Remote (Seattle)
02.2020 - 09.2020
- Assisted customers with account changes, payments, and refunds through phone support, ensuring timely resolution of inquiries.
- Resolved payment and order disputes and operated the live chat system.
- Explained product features and benefits while maintaining current knowledge of customer accounts to enhance customer understanding.
Administrative Assistant
J.J. Young LLC
Albany
03.2019 - 07.2019
- Greeted customers in person and via phone, facilitating effective communication between staff and clients.
- Produced error-free correspondence and organized physical and digital files, ensuring efficient recordkeeping.
- Managed office supplies and organized new-hire paperwork, supporting smooth onboarding process.
Customer Service Representative
Main Care Energy
Albany
08.2018 - 02.2019
- Resolved customer complaints and inquiries, providing detailed information on products and services to enhance satisfaction.
- Assisted customers with inquiries regarding energy services and billing.
- Maintained accurate records of service calls and equipment repairs.
Head Teller
Trustco Bank Co.
Brunswick
03.2016 - 06.2018
- Supervised bank tellers, ensuring cash drawer accuracy and adherence to operational standards.
- Maintained and audited cash drawers, ensuring compliance with strict policy and accuracy.
- Operated accounting software to record, store, and analyze financial information.
Field Inspector/Representative
Murphy Lawn Enterprises
Saratoga
10.2015 - 04.2016
- Compiled detailed reports on residential inspection results for bank owned properties, recommending actionable plans to address identified issues.
- Evaluated customer requirements for lawn care services, tailoring recommendations to enhance satisfaction and meet specific needs.
Education
Associate of Applied Science - Business and Financial Accounting
Fulton-Montgomery Community College (FMCC)
Johnstown, NY06-2027
Skills
- Food safety knowledge
- Inventory management
- Health compliance
- File organization
- Correspondence
- Customer service
- Computer proficiency
- Conflict resolution
- Shift coordination
- Effective client communication
Timeline
Dishwasher/Busser
Blacc Vanilla
07.2023 - 01.2025
Customer Service Associate / Gas Station Attendant
Circle K
04.2022 - 03.2023
Remote Customer Service
Amazon
02.2020 - 09.2020
Administrative Assistant
J.J. Young LLC
03.2019 - 07.2019
Customer Service Representative
Main Care Energy
08.2018 - 02.2019
Head Teller
Trustco Bank Co.
03.2016 - 06.2018
Field Inspector/Representative
Murphy Lawn Enterprises
10.2015 - 04.2016
Associate of Applied Science - Business and Financial Accounting
Fulton-Montgomery Community College (FMCC)