Iiana Baazov
East Grand Rapids,MI
Summary
Lead Licensed Esthetician certified in all skin and body procedures. Experience includes; managing esthetic operations, skin care, reflexology, waxing, chemical peels, customized/acne treatments, lymphatic drainage, skin extraction techniques, and eyelash extensions. Organized, friendly, and reliable. Proficient in computer spa programs, product sales and customer appointment set-up, desiring a role in a day or medical spa.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Licensed Esthetician (manager)
Hand And Stone Massage And Facial Spa
11.2020 - Current
- Performed waxing, facials, and back facials with exfoliation techniques to improve overall skin condition.
- Developed at-home skin care routine with professional products
- Educated patients on treatment options.
- Carried out product inventory checks, charting and consultations.
- Assisted with daily spa operations.
- Resolved customer complaints and facilitated conflict resolutions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Increased retail sales by 35%
- Managed team of employees, overseeing hiring, training and professional growth of employees
Pharmacy Technician
Meijer
01.2019 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ensured cleanliness, adequate stock of supplies and functioning equipment in examination rooms.
- Handled customer service issues in helpful and proactive manner.
- Performed cashier functions and daily cashier reports.
- Maintained clean, attractive and friendly department for customers.
- Maintained highest standard of sterile technique and attentive to members of team.
Certified Nursing Assistant
Porter Hills
03.2016 - 05.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Treated participants fairly with kindness, dignity and respect.
- Documented patient information in resident record on daily basis.
- Maintained clean and orderly environment for resident and staff.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Associate of General Studies And Pre-Requisets - Nursing
Grand Rapids Community College
Grand Rapids, MI05.2023
Licensed Esthetician - Esthetics
Douglas J Aveda Institute
Grand Rapids, MI03.2019
High School Diploma -
East Grand Rapids High School
Grand Rapids, MI05.2017
Skills
- Leading projects
- 5 years of Customer service
- Retail sales
- Managing esthetics
- Skin extractions
- Perform skin analysis
- High frequency treatment
- Recommend professional skincare products to customers
- Full-body waxing
- Booking Software (Vagaro and Zenoti)
Certification
- Certified Nursing Assistant -2016
- Licensed Esthetician - 2019
- CPhT - Certified Pharmacy Technician - 2020
- Certified in Lash extensions
- Dermalogica Clean Touch certification
- Liability Insured
Languages
Russian
Native or Bilingual
Timeline
Lead Licensed Esthetician (manager)
Hand And Stone Massage And Facial Spa
11.2020 - Current
Pharmacy Technician
Meijer
01.2019 - Current
Certified Nursing Assistant
Porter Hills
03.2016 - 05.2018
Associate of General Studies And Pre-Requisets - Nursing
Grand Rapids Community College
Licensed Esthetician - Esthetics
Douglas J Aveda Institute
High School Diploma -
East Grand Rapids High School
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