Iiana Goad
Tucson,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Truly Nolen Pest Control
Tucson, AZ
09.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Valet Attendant
Royal Kia
Tucson , AZ
02.2023 - 09.2023
- Assisted customers in retrieving their vehicles when requested.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
- Operated shuttles between locations if needed for transportation purposes.
Education
High School Diploma -
Ray Jr/Sr High School
Kearny, AZ05-2017
Skills
- Admin tasks
- Appointment Scheduling
- Account updating
- Calabrio
- Data Entry
- Finesse
- Inbound/Outbound Calling
- Paperwork Processing
- Pest Pac certified
Affiliations
- Reading
- Exercising
- Spending time with son
- Watching educational videos of self improvement on youtube
Accomplishments
- Promotion for employee of the month (Norms IGA)
References
References available upon request.
Timeline
Customer Service Representative
Truly Nolen Pest Control
09.2023 - Current
Valet Attendant
Royal Kia
02.2023 - 09.2023
High School Diploma -
Ray Jr/Sr High School
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