IIecha Borg
Yreka,CA
Summary
Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Karuk Tribe Human Services
Yreka, CA
11.2021 - Current
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
Part Time Operations Manager
UPS
Yreka, CA
06.2019 - Current
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established work priorities to meet contractual obligations for schedule and installations.
- Boosted company efficiency through technology upgrades and process improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Implemented process improvements based on identification of productivity or quality issues.
- Led cross-functional communication initiatives to meet account order timelines.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Medical Receptionist
Madrone Hospice
Yreka, CA
08.2016 - 11.2019
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Handled all office supply ordering including ink cartridges, toner and paper
- Observed strict HIPAA guidelines at all times according to company policy.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Updated group medical records and technical library to support smooth office operations.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Set up appointments for physician visits and procedures using calendar software.
Restaurant Team Member
J and D Family dinner
Yreka, CA
09.2014 - 07.2016
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
High School Diploma -
Yreka High School
Yreka, CA06.1996
Skills
- Workforce training
- Contract review and recommendations
- Workforce Management
- Data archiving
- Customer relationship management
- Flexible
- Warehouse operations
- Client relationships
Timeline
Clinic Manager
Karuk Tribe Human Services
11.2021 - Current
Part Time Operations Manager
UPS
06.2019 - Current
Medical Receptionist
Madrone Hospice
08.2016 - 11.2019
Restaurant Team Member
J and D Family dinner
09.2014 - 07.2016
High School Diploma -
Yreka High School
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