Summary
Overview
Work History
Education
Timeline
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Firas ElAtawneh

Fort Worth,TX

Summary

Experienced IT Analyst with a strong background in system analysis, data management, and process improvement. Skilled in troubleshooting technical issues, optimizing IT systems, and supporting cross-functional teams to enhance business operations. Proven ability to analyze complex datasets, identify trends, and deliver actionable insights. Adept at managing projects, coordinating with stakeholders, and implementing innovative solutions to drive efficiency and performance.

Overview

7
7
years of professional experience

Work History

Technology Analyst

Infosys - Alcon
04.2020 - 08.2024
  • Leading an onshore and offshore team of analysts, strategically assigning project and support tasks using Jira and ITSM
  • Working on fostering transparent communication with stakeholders, resulting in optimized business processes and enhanced service delivery
  • Designing and developing a wide range of small to complex SAP ETL processes for billing, medical supply and pharmaceutical manufacturing supporting sites across the world
  • Conducted rigorous tests on data to ensure accuracy and reliability
  • Creating and edited batch jobs based on business requirements and needs, strategically assigning them to programs and variants
  • Identified, diagnosing and resolving issues in SAP ETL processes, ensuring seamless and efficient flow of data
  • Overseeing the timely execution and delivery of critical and vital jobs across all sites, ensuring operational efficiency
  • Expert in Control-M with extensive experience in job scheduling, automation, and workflow optimization
  • Skilled in managing complex batch processes to ensure efficient and reliable operations
  • Performed comprehensive analyses of large datasets to retrieve relevant and actionable insights using multiple technologies such as SQL, Python and Excel
  • Created and maintained data dictionary objects, including Domains, Data Elements, and Tables
  • Produced insightful business reports, providing valuable insights supporting informed decision-making
  • Generating detailed status reports, established enhanced system reporting to senior leadership for informed decision-making
  • Developed and implemented technical and professional learning journeys for team members, leveraging various educational tools and cross-training to enhance team capabilities
  • Proactively identifying areas for efficiency and optimization, creating strategies to enhance performance and team reliability

Software Engineer

F E Infosys - Alcon
09.2019 - 04.2020
  • Designed and developed a wide range of small to complex project leveraging SAP ABAP and SAPUI5 meeting business need and established project requirements
  • Conducted rigorous tests on data to ensure accuracy and reliability
  • Engaged in a significant project focused on creating a new Web API for medical supply and pharmaceutical manufacturing
  • Created and maintained data dictionary objects, including Domains, Data Elements, and Tables
  • Conducted regular one-on-one, group meetings and product reviews with end-users and functional experts to comprehend business requirements
  • Addressed support issues related to programs and processes across multiple SAP modules, utilizing ITSM as the ticket management system
  • Applied knowledge and expertise in developing and deploying enhancements to Standard SAP reports and function modules
  • Proficiently troubleshooting spools and output devices as part of a collaborative team, supporting Stream Serve-related issues for document creation, archiving, and sending
  • Underwent comprehensive training in both front-end and back-end programming languages and frameworks, including Angular, HTML, Bootstrap/CSS, Java, Python, and Spring Boot
  • Received SAP training with a particular emphasis on ABAP, involving hands-on projects for the development of various reports and Data Dictionary (DDIC) objects

Data Analyst

EduCareerjobs
06.2017 - 02.2019
  • Collaborated with business product owners and teams to develop tailored BI reports using Cognos, PowerBI, and Tableau, offering data feeds and engineering solutions to improve business data visibility, facilitate day-to-day decision-making, and enhance operational visibility
  • Applied knowledge and expertise in developing and deploying enhancements to Standard SAP reports and function modules
  • Managed data effectively, including database creation and scripting, in a task-oriented environment
  • Ensured timely delivery of requirements to meet business needs

Education

Bachelor of Science - Management Information Systems

The University of Texas At Arlington
Arlington, TX
06-2019

Timeline

Technology Analyst

Infosys - Alcon
04.2020 - 08.2024

Software Engineer

F E Infosys - Alcon
09.2019 - 04.2020

Data Analyst

EduCareerjobs
06.2017 - 02.2019

Bachelor of Science - Management Information Systems

The University of Texas At Arlington

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Firas ElAtawneh