Sean Foley
Minneapolis,MN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Xanterra
04.2023 - 10.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Resolved customer complaints involving food or beverage quality and service.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Cocina Del Barrio
02.2014 - 11.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed operations for a full service restaurant and bar, as well as taking the lead on offsite catering business
- Responsible to ordering and inventory of bar products Daily interaction with guests, handling complaint opportunists, and overall guest experience
- Was responsible for P&L numbers
Service Manager
Firelake Grill At Radisson Blu Mall Of America
03.2013 - 01.2014
- Enhanced customer satisfaction by addressing and resolving guest concerns swiftly and professionally.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Optimized table turnover rates by managing seating arrangements efficiently based on party size and wait times.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant General Manager
Mozza Mia
04.2011 - 03.2013
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Food and Beverage Manager
Wayzata Country Club
05.2005 - 11.2011
- Managed all operations for formal dining room, casual dining room, members' bar and outdoor dining for premier members only club These included room preparation, kitchen coordination, and server readiness
- Trained and oversaw a staff of 25 – 60 people ensuring high level of customer service Effectively handled a variety of operational and customer service issues Managed payroll to assure that commissions and hours were entered correctly so that employees were paid properly
- Ordered product, maintained inventory to ensure constant in-stock condition with minimal wastage
- Coordinated with other departments for major events
Education
Bachelor of Science - Business Management
Cardinal Stritch University
Milwaukee, WISkills
- Inventory Management
- Front of House Management
- Food and Beverage Operations
- Training and Onboarding
- Employee Performance Evaluations
Certification
T.I.P.S.
Servsafe
Timeline
Food and Beverage Manager
Xanterra
04.2023 - 10.2023
General Manager
Cocina Del Barrio
02.2014 - 11.2022
Service Manager
Firelake Grill At Radisson Blu Mall Of America
03.2013 - 01.2014
Assistant General Manager
Mozza Mia
04.2011 - 03.2013
Food and Beverage Manager
Wayzata Country Club
05.2005 - 11.2011
Bachelor of Science - Business Management
Cardinal Stritch University