Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

IIya Berman

Marblehead,MA

Summary

Talented and dynamic leader and business development professional with 20+ years of proven experience. Ready to take on new challenges as a General Sales Manager or General Manager. An intuitive leader who acts as a mentor and coach helping direct reports reach full potential and exceed goals. Uses strong customer service acumen to deliver a best-in-class experience during client interactions. Holds an Associate’s degree in Computer Science with extensive professional training.

Overview

24
24
years of professional experience

Work History

General Manager

Herb Chambers C D J R of Danvers
12.2024 - 05.2025
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

General Sales Manager

Kelly Jeep Chrysler
07.2016 - 11.2024
  • Managing and coaching the sales personnel, Business Development Consultants, and Finance Managers by assigning them individual goals
  • Participate in knowledge-sharing activities through training, coaching, and mentorship as well as assigning actionable key performance indicators improving overall performance
  • Champion the “customer-first” mentality among team members and direct reports ultimately helping increase and maintain Customer Service Index at 9.7% annually which is over district requirement
  • Partner with General Manager and marketing team to make recommendations and sale strategies on both short and long term advertising plans, staffing needs, lease promotions, and compensation plans
  • Act as primary stakeholder related to complaints, concerns, or challenging situations in terms of customer relations by taking the necessary steps to resolve these complaints
  • Play a key role in inventory management and merchandising
  • Creating the monthly dealership sales forecast by estimating total vehicle sales, gross profit, and operating profits and expenses on both new and pre-owned sales
  • Utilize excellent interpersonal and communication skills during interactions with management, team, and clientele to create a welcoming and inclusive environment built on positivity, teamwork, and respect
  • Constantly increased the volume and the gross profit of the dealership year end and year out
  • Guided a sales team to increase sales volume through encouragement and direction, cultivating a healthy and successful sales driven atmosphere
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

Sales Manager

KELLY JEEP CHRYSLER
06.2009 - 07.2016
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Business Manager

Kelly Honda
01.2004 - 06.2009
  • Improved customer satisfaction by following up with successful sales efforts to create connections for repeat business and referrals
  • Responsible for helping our clients arrange the financing of their purchases and presenting them with additional products that enhance their vehicle and ownership experience
  • Continuously understand and stay current on regulatory and legal compliance and production standards
  • Increased overall deal profit while maintaining Customer Satisfaction Index (CSI)
  • Submits deals to lenders for approval, makes credit decisions, and effectively closes deals
  • Received the President Award of Honda Financial for two consecutive years

Sales and Leasing Consultant

Herb Chambers Toyota
11.2001 - 12.2003
  • Established Excellent rapport with clients which lead to increased clientele base through referrals
  • Work with Sales Managers to ensure individual and department sales goals are met
  • Maintain strong knowledge base of all new vehicle makes and models
  • Assist clients by finding a suitable vehicle that matches their needs
  • Assisting clients by helping them chose the their best finical options on purchasing and leasing a new or pre-owned vehicle

Education

Associate of Science - Computer Science

Baku State University
Baku Azerbaijan
01.1992

Skills

  • Sales, Business Development, Customer Relations, Leadership, Training/Coaching, Problem Solving, Time Management, Organization, Excellent Communication Skills, Attention to Detail, Sense of Urgency
  • Technical Skills
  • Salesforce, Microsoft Office Suite, CRM, E-leads, Dealer connect, ADP, CDK, G-mail,

Timeline

General Manager

Herb Chambers C D J R of Danvers
12.2024 - 05.2025

General Sales Manager

Kelly Jeep Chrysler
07.2016 - 11.2024

Sales Manager

KELLY JEEP CHRYSLER
06.2009 - 07.2016

Business Manager

Kelly Honda
01.2004 - 06.2009

Sales and Leasing Consultant

Herb Chambers Toyota
11.2001 - 12.2003

Associate of Science - Computer Science

Baku State University

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IIya Berman