Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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Ijah Williams

Dublin,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. Bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by being service-oriented, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Uncle Jeff Transport
East Dublin, Georgia
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting transport for frieght, special order requests, and arranging merchandise pick-up.
  • Provided information regarding broker loads and transactions on transportation accounts.
  • Communicated with vendors regarding delayed service, delivery availability, future inventory transport and special orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Actor

Katalyst Talent Agency
Edgewood, KY
08.2021 - Current
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Sang and danced with creative ensembles and troupes for dramatic performances.
  • Trained for commercial modeling for TV and Print ads.

Receptionist

Shamrock Nursing Home
Dublin, GA
05.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments for residents and their family members to meet.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Education

Bachelor of Science - Psycology

University of South Carolina - Beaufort
Okatie, SC
05.2024

East Laurens High School
Dublin, GA
06.2021

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Customer Inquiry Response
  • Customer Service and Assistance
  • Answering Customer Questions

Other Experience

Barbizon Talent Agency - Aug 2018 to Current

Barbizon has given me the skills that I continuously use on a daily basis to problem solve, improv and give great customer service. Having to speak publicly in front of hundreds of people has boosted my confidence to allow me the ability to have invigorating conversations, gain more trust from customers and the instinct to know when to change the course of a conversation. Knowing how to keep a crowd happy is important. All of the attributes from Barbizon helps me keep everyone smiling.

Timeline

Customer Service Representative

Uncle Jeff Transport
01.2022 - Current

Actor

Katalyst Talent Agency
08.2021 - Current

Receptionist

Shamrock Nursing Home
05.2021 - 01.2022

Bachelor of Science - Psycology

University of South Carolina - Beaufort

East Laurens High School

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Ijah Williams