Loreal Willock
LAKEWOOD, WA, United States, 98499,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Transportation Coordinator
McLane Northwest
05.2024 - Current
- Managed and coordinated daily transportation schedules, ensuring on-time pickup and delivery of goods for over 100 drivers.
- Communicated closely with internal teams and external stakeholders to provide timely updates on shipment status
- Processed payroll for transportation employees using payroll software and ensured accurate and timely payment
- Maintained detailed records of hours worked, overtime, and leave for transportation team members
- Resolved payroll discrepancies and assisted with payroll-related inquiries from transportation employees
- Collaborated with HR department to ensure payroll procedures and practices were aligned with company policies and regulations
Administrative Assistant 5
Cogir at the Narrows
08.2023 - 04.2024
- Lead 3 development, planning, and execution of employee-related activities
- Collaborates with subject matter experts, suppliers, partners, and customers to deploy broad organizational training.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed over 100 phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Assistant /Receptionist
DFPF Law Group PLLC
03.2023 - 05.2023
- Managed over 70 incoming calls at front desk, including greeting and directing visitors, answering phone calls, and handling mail and package deliveries
- Maintained office inventory and supplies, placing orders as needed to ensure smooth operations
- Prepared and proofread documents, reports, and presentations using Microsoft Office Suite to support various departments
- Assisted with administrative tasks, such as filing, data entry, and database maintenance, to support overall office efficiency
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
Lending Agent
WFD Financial LLC
11.2022 - 02.2023
- Developed and maintained relationships with potential borrowers, resulting in steady pipeline of new loan applications
- Analyzed creditworthiness of 30 applicants and made lending decisions based on established criteria and policies
- Collaborated with underwriters and loan processors to ensure timely and efficient processing of loan applications
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Business Office Manager
Government of Antigua Intellectual Property & Commerce Department
03.2019 - 01.2022
- Managed all aspects of office operations including accounts payable/receivable, payroll, and inventory control
- Worked with over 200 highly confidential and strategic business information and matters.
- Developed and implemented efficient office procedures to streamline daily tasks and improve productivity
- Oversaw vendor relationships to ensure timely delivery of supplies and services, negotiating cost-effective contracts
- Prepared and presented financial reports to senior management quarterly, analyzing data and offering strategic recommendations for improvement
- Resolved financial discrepancies and customer billing issues with timely attention.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sr. Data Entry & Analyst Clerk
Government of Antigua High Court Civil Registry
01.2015 - 02.2019
- Perform accurate data entry tasks with to over 500 high level of attention to detail and confidentiality
- Analyze large datasets to identify trends, anomalies, and potential errors for data quality assurance purposes
- Collaborate with cross-functional teams to gather data requirements and ensure data integrity and consistency
- Utilize Excel functions and tools to manipulate and organize data for reporting and analysis
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Court Case Administrator
Government of Antigua Magistrates Court
04.2013 - 12.2015
- Provided administrative support to judges, attorneys, and court staff by preparing legal documents, organizing case materials, and coordinating logistics for court proceedings.
- Collaborated with other court administrators and legal professionals to facilitate communication for 3 districts, resolve issues, and streamline case management processes for improved efficiency.
- Oversaw maintenance of court records and documents in compliance with legal requirements and confidentiality standards, ensuring proper storage, retrieval, and disposal procedures were followed.
- Collaborated with other professionals to plan and coordinate care for clients.
Administrative Assistant
Ministry Of Legal Affairs
07.2012 - 03.2013
- Managed and organized legal documents, including contracts, briefs, and court filings, ensuring accuracy and compliance with legal procedures.
- Assisted attorneys with general administrative tasks such as scheduling appointments, filing, and drafting correspondence, increasing efficiency and productivity.
- Conducted legal research and prepared summaries of case law for 1 district, statutes, and legal documents to support attorneys in case preparation and strategy development.
- Maintained electronic and physical filing systems, ensuring all documents were properly labeled, stored, and accessible for quick retrieval.
- Coordinated meetings, depositions, and court appearances, liaising with clients, opposing counsel, and court personnel to ensure smooth communication and logistical arrangements.
Payroll Specialist
Government of Antigua Works & Transportation Department
08.2007 - 06.2012
- Processed weekly, bi-weekly, and semi-monthly payroll for over 500 employees accurately and promptly.
- Assisted in reconciling payroll discrepancies and ensuring compliance with company policies and state/federal regulations.
- Managed employee benefits, including health insurance, vacation/sick time, and retirement plans.
- Collaborated with HR department to review and approve employee timecards, deductions, and withholding information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
Master's Degree - International Business
Ashworth College
Norcross, GA06.2021
Bachelor's Degree - Business Management
Ashworth College
Norcross, GA08.2020
Associates Degree - Accounting
Antigua State College
Antigua State College06.2017
Skills
- Three (3) years of administrative or supervisory experience
- Proficiency in Microsoft Office Suite
- Ability to communicate effectively, both in writing and in speech
- Ability to prioritize work for self under competing priorities, handle short deadlines, remain calm under pressure, and work independently in complex environment
- Cost Control
- Schedule Management
- Fleet Management
- Logistics Management
- Supply Chain Coordination
- Workflow Coordination
- Warehouse Operations
- Safety standards
- Budget Administration
Timeline
Transportation Coordinator
McLane Northwest
05.2024 - Current
Administrative Assistant 5
Cogir at the Narrows
08.2023 - 04.2024
Administrative Assistant /Receptionist
DFPF Law Group PLLC
03.2023 - 05.2023
Lending Agent
WFD Financial LLC
11.2022 - 02.2023
Business Office Manager
Government of Antigua Intellectual Property & Commerce Department
03.2019 - 01.2022
Sr. Data Entry & Analyst Clerk
Government of Antigua High Court Civil Registry
01.2015 - 02.2019
Court Case Administrator
Government of Antigua Magistrates Court
04.2013 - 12.2015
Administrative Assistant
Ministry Of Legal Affairs
07.2012 - 03.2013
Payroll Specialist
Government of Antigua Works & Transportation Department
08.2007 - 06.2012
Master's Degree - International Business
Ashworth College
Bachelor's Degree - Business Management
Ashworth College
Associates Degree - Accounting
Antigua State College
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