I'janae Shaw
Woodlyn,PA
Summary
Dedicated medical assistant with a passion for patient health and wellbeing. Excited to demonstrate skills in an entry-level medical office position. Proficient in patient care, vital signs monitoring, and hygiene assistance, with a focus on teamwork and adaptability. Recognized for reliability and dedication to achieving positive patient outcomes through compassionate interactions and effective communication within healthcare teams. Customer Service Representative with excellent oral and written communication, active listening, and problem-solving skills. Improves customer experiences by offering tailored solutions to foster loyalty through service-oriented behaviors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Savvy Home Care
01.2022 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Customer Service Representative
Independence Blue Cross
02.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
AmeriHealth Caritas
01.2022 - 02.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
environmental service / labor & delivery
Chester county hospital/ University of Penn
08.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Medical Assistant Certificate - Pending
Lincoln Technical Institute
Moorestown, NJ05.2025
High School Diploma - undefined
Academy Park High School
Philadelphia, PA06.2016
Skills
- Clinical Skills: Phlebotomy, injections, vital signs, EKG’s, and first aid General laboratory techniques, sterilization procedures Familiar with OSHA and CLIA regulations Basic knowledge of general medications, basic triaging skills and patient preparation Knowledge of body systems and medical and anatomical terminology
- Office Skills: Computer Skills (EHR and Data Entry, MS Word, Excel, Outlook, and PowerPoint; charting, and filing Adherence to HIPAA guidelines Excellent communication skills and customer service focus
Certification
CPR Certified
Awards
Dean List
Timeline
Customer Service Representative
Independence Blue Cross
02.2024 - 03.2025
Nursing Assistant
Savvy Home Care
01.2022 - Current
Customer Service Representative
AmeriHealth Caritas
01.2022 - 02.2024
environmental service / labor & delivery
Chester county hospital/ University of Penn
08.2020 - 02.2021
Medical Assistant Certificate - Pending
Lincoln Technical Institute
High School Diploma - undefined
Academy Park High School