Ijella Hannon
Baton Rouge,LA
Summary
Seasoned and motivated team player with strong background in diverse environments. Works well under stress. I can independently handle assignments and always ready to go beyond basics assignments
Quick learner with great learning abilities.
Overview
12
12
years of professional experience
Work History
Senior Member Advocate
Neighbors FCU
Baton Rouge, La
07.2021 - Current
- Serve Members
- Assess Members Needs Through Tools Provided
- Recommend Products and Services
- Maintain Retention, Perform Teller-duties
- Input tickets for disputes, Support, OLB
- Support Management
- Cross-sell (Enterprise) (Wealth Management Referrals) (Merchant Services)
- Answer Incoming calls, Make Outbound calls,
- Process Loan and credit card applications
- Resolved member complaints efficiently and effectively.
- Processed membership applications, renewals, changes, and cancellations.
- Interfaced with other departments to ensure timely resolution of issues.
- Advised upper management on potential strategies for enhancing customer service and experience within the branch.
- Mentored team members by demonstrating best practices for sales and customer service.
- Support Team Development
- Assist and Lead with ITM balancing
- Assist with Safe Deposit Box Auditing
Relationship Specialist
Regions Bank
Baton Rouge, La
01.2017 - 07.2021
- Provided personalized service to clients in order to build relationships and maintain customer loyalty.
- Assisted customers with inquiries and complaints, resolving issues promptly and professionally.
- Ensured accurate processing of customer requests, including account changes and payments
- Generated leads by making outbound calls
- Exceeded company productivity standards on consistent basis.
- Opened accounts, Certificates, IRAs
- Processed Loan applications from start to finish
- Performed a small amount of teller duties
Collections Specialist
Crescent Bank
Baton Rouge, La
03.2014 - 01.2017
- Promoted products and services to the public with provided and approved marketing material
- Completed all assigned tasks by end of day, Supported operations with consistent maintenance and updates of policy & procedures
- Reviewed activities regularly to identify opportunities for self-improvement
- Kept work area organized and clutter-free
- Completed all required paperwork within anticipated timeframes
- Answered inbound calls in between appointments & customer interaction
- Made 40 outbound calls every week
- Provided excellent customer service
- Opened personal accounts
- Processed credit card applications
- Processed payments,
- Set up payment plans to help customers bring accounts current
- Processed Payments
- Called aged accounts with friendly approach to resolve non-payment issues
- Established repayment schedules that worked with the customer's financial situation
- Used persuasive communication skills to get payments from customers and brought credit accounts, claims balances and loans up to date
- Notated accounts
- Made 125-150 calls a day
Teller Associate
Capital One Bank
Baton Rouge, La
06.2012 - 12.2014
- Employed excellent money handling abilities to operate & balance cash drawer daily
- Followed company and regulatory policies to protect customer and bank assets and to help prevent risk
- Listened to customers and recognized stated and unstated needs to cross-sell bank products and services
- Handled customer needs to develop and retain loyal relationships
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy as needed
- Consistently met sales quotas
- Collected payments on Mortgage and Loan balances
- Input Tickets for Disputes but not limited to Accounting A
- nswer Calls & Follow-Up with Members
Education
High School Diploma -
Scotlandville Magnet High School
05.2006
Associates Degree in Business Administration -
Baton Rouge Community College
Baton Rouge, LABaton Rouge Community College
Skills
- Organization
- Multitasking
- Customer Service
- Computer Skills
- Cross Sell
- Financial Counseling
- Resource Utilization
- Conflict Mediation
- Relationship Building
- Problem Solving
Timeline
Senior Member Advocate
Neighbors FCU
07.2021 - Current
Relationship Specialist
Regions Bank
01.2017 - 07.2021
Collections Specialist
Crescent Bank
03.2014 - 01.2017
Teller Associate
Capital One Bank
06.2012 - 12.2014
High School Diploma -
Scotlandville Magnet High School
Associates Degree in Business Administration -
Baton Rouge Community College
Baton Rouge Community College